Customer Service Representative
1 week ago
Company Description
ALZOHAIB Textile is one of Pakistan's leading textile conglomerates, with over three decades of experience in producing high-quality fabric. Renowned for innovation and traditional yet elegant designs, our in-house brands are extremely popular. We offer a diverse range of products catering to all societal classes, including brands like Anum Lawn, Monsoon Lawn, and designer series such as Tabassum Mughal and Tena Durrani. Our primary goal is to exceed customer expectations, ensuring quality in both our products and services.
Role Description
This is a full-time on-site role for a Customer Service Representative based in Karāchi. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, managing customer experiences, and delivering exceptional customer service. Day-to-day tasks include handling complaints, managing communications, and assisting customers with their needs to maintain high levels of satisfaction.
Qualifications
- Customer Service, Customer Satisfaction, and Customer Experience skills
- Experience in Customer Support and working as Customer Service Representatives
- Excellent communication and interpersonal skills
- Ability to manage and resolve conflicts effectively
- Empathy and patience in dealing with diverse customer issues
- Proficiency in using customer service software and tools
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