operations controller

2 weeks ago

Karachi GulshanEIqbal, Pakistan PPT Square Full time 450,000 - 600,000 per year

Job Overview:

We are seeking a highly organized and detail-oriented professional to join our team as a Security Operations Coordinator. The successful candidate will be responsible for ensuring effective shift scheduling, managing staff attendance, maintaining accurate employee records, and serving as a key communication link between employees, clients, and management.

Key Responsibilities:

  • Schedule security officers to ensure all shifts are adequately covered.
  • Follow up with employees regarding lateness and absences, and document reasons accordingly.
  • Communicate with clients in a timely manner regarding resource changes, staff delays, or incident reports.
  • Upload and update employee data in company software systems.
  • Respond promptly to queries received from clients and staff via phone and email.
  • Monitor open shifts and ensure they are filled without delay.
  • Prepare, update, and complete daily operational tasks.
  • Coordinate with the front office team to support seamless operations.
  • Qualifications & Skills:
  • Previous experience in a Security Control Room or similar environment is an advantage.
  • Strong computer literacy with proficiency in MS Office (Excel, Word, Outlook, etc.).
  • Excellent written and verbal communication skills in English.
  • Strong organizational skills with the ability to multitask and prioritise effectively.
  • Detail-oriented, proactive, and capable of working under pressure.

Job Type: Full-time

Pay: Rs45, Rs50,000.00 per month

Ability to commute/relocate:

  • Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Costumer support : 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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