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Duties and Responsibilities

• Oversee daily operations of the pensions team, ensuring compliance with company policies, procedures and pension administration requirements.
• Ensure high level of customer service is maintained.
• Address and resolve customer complaints and issues within set turnaround times.
• Manage workflow procedures in line with pensions legislation and business procedures.
• Ensure all clients records are well documented and filed appropriately with updates of contributions, individual statements, interest allocation, current fund values, Fees, levies, taxes, penalties, minutes and reports documented for schemes among other matters.
• Supervise processing of pension claims ensuring timely and accurate settlement.
• Attend meetings and provide reports.
• Prepare and review pensions scheme reports and present to management as required.
• Ensuring team compliance with regulatory requirements. Keeping up to date with industry changes by engaging with the regulator and other key stakeholders of the industry.

Qualifications; –

• Bachelor's degree in; -, BCom. Insurance, BSc Actuarial or a related field.
• Have strong understanding of Retirement Benefits Authority regulations.
• Experience (minimum 5 Years) in Pensions Administration and Group Life Insurance Business
• Experience of leading and managing a team of staff.

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