Analyst, Service Delivery

3 days ago

Karachi, Sindh, Pakistan The Aga Khan University Full time 500,000 - 1,500,000 per year

Eligibility Criteria/Requirements:

You should have:

Bachelor of Electronics, Computer Science or equivalentminimum 2-4 years' experience in related fieldbe able to manage and troubleshoot Videoconference systems at module levelhave knowledge of the operating characteristics of PC windows, MacOS and troubleshooting skills related to ithave proficient knowledge of networking, hardware & softwarebe a team player who can work successfully with other departmentsstrong communication and interpersonal skills.

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:
Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

Job Role / Responsibilities:
Reporting to the Manager, Information Technology you would be maintaining and troubleshooting videoconference equipment (Polycom Group Series, X 30, 50, Cisco SX20/80 etc.) and handheld support. Coordination & support to high-profile global events right from planning till delivery & have enough knowledge about Network Infrastructure, IT equipment being maintained in-house, including PCs, printers, telecom, and other relevant accessories. Specifically, you will be responsible for;

managing and troubleshooting videoconference equipment (Polycom HDX, Group Series, etc.) and able to handle queries related to Audio-Visual systemsinstalling, configuring, and maintaining pcs, laptops, printers, and applications for both hardware and software. maintaining and troubleshooting handheld (iOS, android, windows, etc.) and troubleshooting, repair, and networksliaising with event organizer, user face to face, through phone or email during the planning process to ensure everything is in order and well documentsetting up new users' accounts and profiles; responding within agreed time limits to call-outsworking continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one timeestablishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipmentmaintaining high degree of customer service for all support queries and adhere to all service management principlesany other task assigned by the supervisor.

  • Performance Analyst

    1 week ago

    Karachi, Sindh, Pakistan Delivery Hero Full time 400,000 - 800,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Analyst, Campaign and Commercial

    1 day ago

    Karachi, Sindh, Pakistan Delivery Hero Full time 900,000 - 1,200,000 per year

    Company Description The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

  • Analyst, Campaign and Commercial

    1 day ago

    Karachi, Sindh, Pakistan Delivery Hero Full time 900,000 - 1,200,000 per year

    Company DescriptionThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

  • Analyst, Service Delivery

    1 week ago

    Karachi, Sindh, Pakistan The Aga Khan University Full time 500,000 - 1,500,000 per year

    Entity: Aga Khan UniversityLocation: KarachiIntroduction to the Aga Khan University:Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education...

  • Head of Service Delivery

    7 days ago

    Karachi, Sindh, Pakistan JBS - People & Culture Full time 1,200,000 - 3,000,000 per year

    About the CompanyJaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan's leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of...

  • IT Service Delivery Manager

    1 day ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time 900,000 - 1,200,000 per year

    Inbox Business Technologies is looking for an IT Service Delivery Team Lead is responsible for overseeing the day-to-day delivery of IT services and managing a team of IT support professionals.ResponsibilitiesOversee the day-to-day delivery of IT services to ensure seamless operationsMaintain high-quality support standards and ensure service levels...

  • IT Service Delivery Manager

    1 day ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time 900,000 - 1,200,000 per year

    Inbox Business Technologies is looking for an IT Service Delivery Team Lead is responsible for overseeing the day-to-day delivery of IT services and managing a team of IT support professionals.ResponsibilitiesOversee the day-to-day delivery of IT services to ensure seamless operations.Maintain high-quality support standards and ensure service levels...

  • GRC Service Delivery

    2 weeks ago

    Karachi, Sindh, Pakistan GRC Coalesce Full time 300,000 - 600,000 per year

    Company DescriptionGRC Coalesce is a new-age startup founded by a team of seasoned professionals with over 20 years of expertise in the Governance, Risk, and Compliance (GRC) domain. Our mission is to bring fresh perspective, agility, and innovation to this complex landscape. Despite being new in name, our team has been at the forefront of GRC strategy and...

  • Specialist, Service Delivery

    3 days ago

    Karachi, Sindh, Pakistan Aga Khan University Full time 600,000 - 1,800,000 per year

    Specialist, Messaging (Service Delivery) Entity: Aga Khan UniversityLocation: KarachiIntroduction to the Aga Khan University: The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the...

  • Business Analyst

    1 week ago

    Karachi, Sindh, Pakistan Assurety Consulting & Solutions Pvt. ltd Full time 400,000 - 1,200,000 per year

    Assurety Consulting is seeking a skilled Business Analyst with strong technical and analytical expertise to support business process improvements and technology-driven solutions. This role requires proficiency in documentation, data handling, and stakeholder collaboration to ensure successful delivery of projects and services.Location: Shariah-e-Faisal,...