Senior Customer Support Executive

2 weeks ago

Karachi, Sindh, Pakistan Home Done Full time

About Us:

Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you

Primary Responsibilities:

  • Process customer orders and promptly respond to emails.
  • Handle customer inquiries and calls effectively.
  • Handle customer disputes, charge-backs, and claims.
  • Provide after-sales support to ensure customer satisfaction.
  • Address ad-hoc tasks as needed.

Required Skills and Qualifications:

  • 4+ years of experience in customer service and support roles with international companies.
  • UK-market experience will be a plus.
  • Experience in order processing and order management.
  • Exceptional command of the English language, both written and spoken (mandatory).
  • Previous experience in call handling and customer service.
  • Familiarity with relevant CRMs.
  • eCommerce industry experience will be preferred.

Interpersonal and Soft Skills:

  • Commitment to quality and customer satisfaction.
  • Excellent attention to detail.
  • Self-organized & disciplined.
  • Team player (cooperates and works well with team members).
  • Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.
  • Strong work ethic and ability to multitask efficiently.

What We Offer:

  • Competitive salary package based on skills and experience.
  • Yearly increments to recognize and reward your contributions.
  • Comprehensive health insurance coverage for you, your spouse, and your children.
  • Paid leave for work-life balance.
  • The chance to be part of a growing company with a strong market presence.

Salary Range:
PKR 70,000 to 100,000

Work Schedule
: 1:30 pm to 10:30 pm (PKT) Mon to Fri + Alternate Sundays

Location
: DHA, Phase V, Karachi (Onsite)

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