Help desk analyst

2 weeks ago

Karachi, Sindh, Pakistan Aspire92 Full time $104,000 - $130,878 per year

Job Description:

We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.

Key Responsibilities:

Set up laptops, workstations, and IT equipment for new joiners.

Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).

Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.

Handle Cisco network equipment, including basic configuration and maintenance.

Ensure smooth connectivity and resolve any network or hardware-related issues.

Coordinate with external vendors for IT procurement or warranty services.

Maintain asset inventory of all IT hardware and software licenses.

Provide remote or on-site technical assistance to staff as needed.

Implement and support IT security best practices.

Assist in regular data backups and system updates.

Requirements & Qualifications:

Bachelor's degree in information technology, Computer Science, or related field.

1–3 years of experience in IT support or similar role.

Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).

Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.

Working knowledge of accounting or operational software like QuickBooks is a plus.

Good problem-solving and communication skills.

Ability to work independently and manage multiple tasks.

Skills:

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.

Experience in a BPO or service-based organization.

Knowledge of remote desktop tools and IT ticketing systems.

Job Type: Full-time

Work Location: Remote

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