Consultant QA

2 days ago

Karachi, Sindh, Pakistan Systems Limited Full time $30,000 - $60,000 per year

The ideal candidate will be a skilled QA Tester with hands-on experience in Genesys Cloud (CX) contact center solutions. This role is responsible for ensuring the quality, functionality, and reliability of voice, chat, email, and digital interaction workflows within the Genesys Cloud platform. The QA Tester will collaborate with cross-functional teams to test integrations, configurations, and customizations, ensuring a seamless experience for both customers and agents.


Key Responsibilities:

Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for the Genesys Cloud application.
Perform functional, regression, integration, and end-to-end testing across all communication channels (voice, chat, email, messaging, etc.).
Validate IVR flows, routing strategies, queues, call recording, and agent desktop configurations in Genesys Cloud.
Conduct API testing for Genesys integrations with CRM, workforce management, and reporting systems.
Identify, document, and track defects and issues using test management tools (e.g. IBM RTC/RQM , jira)
Collaborate with developers, solution architects, and business analysts to troubleshoot and validate fixes.
Participate in UAT (User Acceptance Testing) and production validation activities.
Ensure compliance with business requirements, technical specifications, and QA best practices.
Contribute to automation testing frameworks for Genesys Cloud features (optional but desirable).
Provide detailed test reports, status updates, and quality metrics to stakeholders.

Required Skills & Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.
5-7 years of QA testing experience, preferably in contact center or cloud communication environments.
Hands-on experience with Genesys Cloud (CX / PureCloud) – including testing of routing, flows, call handling, and integrations.
Strong understanding of SIP, IVR, telephony concepts, and omnichannel interactions.
Experience with REST APIs, JSON, and Postman for integration testing.
Proficient in test case management and defect tracking tools .
Knowledge of Agile/Scrum methodologies.
Excellent analytical, documentation, and communication skills. 

  • Consultant QA, QC

    2 days ago

    Karachi, Sindh, Pakistan Centric Brands Full time 300,000 - 600,000 per year

    About UsCentric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women's, men's and kid's apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company's future growth. We are defined by...

  • Senior QA

    2 days ago

    Karachi, Sindh, Pakistan Vanguard Matrix Full time 900,000 - 1,200,000 per year

    Company Description Vanguard Matrix Inc., is a Canadian software company that provide custom software development, ready-made products, consultancy and outsourcing services.  Job Description This position will work closely with various engineering teams, customer support, product management and our partners to build, drive, and implement end to end Quality...

  • QA Engineer

    2 days ago

    Karachi, Sindh, Pakistan NCR Atleos Full time 400,000 - 800,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.This position requires collaborative skills and the ability to build strong...

  • Application Consultant-US Client

    2 days ago

    Karachi, Sindh, Pakistan Wavetec Full time 500,000 - 1,500,000 per year

    Launch Your Tech Career – Application Consultant (US Clients) Onsite | Full-timeFresh BSCS graduate and ready to step into global tech consulting? Work with US-based clients, solve real-world problems, and grow in the SaaS industry What You'll DoWork with US clients & gather requirementsCreate user stories, workflows, and documentationCoordinate with...

  • Application Consultant-US Clients

    2 days ago

    Karachi, Sindh, Pakistan Wavetec Full time 900,000 - 1,200,000 per year

    * We're Hiring: Application Consultant - US Clients (Full-Time, Onsite)Are you someone who can bridge the gap between technical teams and business stakeholders? We are looking for a Application Consultant to join our growing team, working closely with US-based clients to deliver impactful digital solutions.Key Responsibilities• Act as a primary liaison...

  • Healthcare Solutions Consultant – NPHIES Compliance

    7 days ago

    Karachi, Sindh, Pakistan iTack Solutions Full time 900,000 - 1,200,000 per year

    The NPHIES Consultant will be responsible for ensuring full compliance, integration, and optimization of healthcare systems with theNPHIES (National Platform for Health and Insurance Exchange Services)standards. This role involves validating test cases, managing end-to-end integration scenarios, supporting internal and external teams in understanding the...

  • Technical Lead

    7 days ago

    Karachi, Sindh, Pakistan Techsurge Pvt. Ltd. Full time 2,000,000 - 2,500,000 per year

    Minimum 7 Years of required experience in the relevant domain.1. Test Automation Strategy & VisionDefine the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals.Drive innovation and continuous improvement across technical QA practices.Establish automation first mind set2. Automation...

  • Senior Application Consultant

    7 days ago

    Karachi, Sindh, Pakistan Adal Fintech (Pvt) Ltd. Full time 900,000 - 1,200,000 per year

    About AdalFiAt AdalFi, we're building Pakistan's fastest-growing AI-powered digital lending infrastructure, enabling banks to launch innovative credit products in days instead of months. Our platform uses advanced AI and data analytics to help financial institutions make smarter, faster lending decisions transforming access to credit for millions.Role...

  • Assistant Project Manager

    2 days ago

    Karachi, Sindh, Pakistan Orient Energy Systems Pvt. Ltd. Full time 900,000 - 1,200,000 per year

    We are seeking a motivatedAssistant Project Managerto join our Wind EPC team.Key Responsibilities:Assist Project Manager in planning, scheduling, and execution of wind power projects.Monitor and implement QA/QC procedures in line with project specifications and OEM standards.Enforce and supervise HSE compliance across site activities.Coordinate with...

  • Product Manager

    2 days ago

    Karachi, Sindh, Pakistan Assurety Consulting and Solutions Pakistan Full time 600,000 - 1,200,000 per year

    Company DescriptionAssurety Consulting Pakistan serves as the innovation and technology hub for Assurety Consulting and Solutions Inc. (USA). Specializing in research and development, software engineering, data science, and product development, the company powers enterprise platforms including AIMSplus, PreToPostAssurety, and AnalyticsAssurety. These...