Air Freight Pricing

Department:
Air Freight / IATA Division

Reports To:
Air Freight Manager / Head of Operations

Job Summary:

The
Air FreightPricing & Operations Officer
is responsible for managing all activities relatedto
air freightpricing, quotations, carrier negotiations, and operations execution
for import and export shipments. This roleensures
competitive pricing,operational accuracy, compliance with IATA and customsregulations
,and superior customer service.

The position demands strong coordination with
airlines, GSA/CSA partners, overseas agents, and internal sales teams
to deliver cost- efficient and reliable air freight solutions across global routes.

Key Responsibilities:

Pricing & Rate Management

• Negotiate air freightrates and space allocations with
  airlines, GSAs (General Sales Agents), and consolidators
  .
• Prepare competitive quotations for customers, sales,and overseas partners within agreed timelines.
• Analyze market trends, fuel surcharges, seasonal capacity, and carrier promotions to maintain competitiveness.
• Maintain and updatethe
  air freight rate database
  and tariff structures for all trade lanes.
• Review profitability of air freightlanes and recommendadjustments to management.

Operations Management

• Coordinate and manage
  air export and import operations
  from booking to final delivery.
• Liaise with airlines, ground handling agents,customs brokers, and warehouse teams to ensure smooth cargo flow.
• Verify and prepare all documentation including
  Air Waybill (AWB), invoices, packing lists, and manifest reports
  .
• Monitor shipments to ensure
  on-time uplift, tracking, and delivery

while maintaining proactive communication with clients.

• Handle consolidation and deconsolidation operations for scheduled and ad-hoc shipments.

Documentation & Compliance

• Ensure all air freight transactions comply with
  IATA, customs, and civil aviation regulations
  .
• Coordinate with the
  IATA Cargo Accounts Settlement Systems (CASS)
  for financial and billing accuracy.
• Verify export/import documentation and coordinate with customers to meet destination country requirements.
• Maintain proper filing and record-keeping of all air freight shipments for audit and compliance purposes.

Customer &Agent Coordination

• Work closely with the
  sales team
  to supportclient inquiries, rate requests, and bid/tender submissions.
• Liaise with
  overseas partners and global agents
  for routing, pricing, and shipment execution.
• Provide customers with proactive shipmentstatus updates and resolve operational or documentation issues promptly.
• Develop and maintain long-term relationships with clients through professional communication and reliability.

Financial & Performance Management

• Monitor freight costs,profitability, and billingaccuracy for each shipment.
• Ensure timely invoicing, cost posting, and vendor bill verification.
• Support the financedepartment in resolvingrate discrepancies and credit control.
• Provide management reports on
  volume, yield, and cost performance
  .

Qualifications & Experience:

• Bachelor's degree in
  Logistics, Supply Chain Management, Business Administration, or Aviation Studies
  .
• Minimum 3–5 years of experience in Air FreightOperations and Pricing within an IATA-licensed freight forwarding company.
• Strong understanding of
  airline cargo procedures, consolidation, and international trade regulations
  .
• Hands-on experience with
  IATA documentation, Cargo-IMP codes, and CASS procedures
  .
• Familiarity with
  freight management systems (e.g., CargoWise, GLS, or similar)
  and MS Office tools.

Skills & Competencies:

• Excellent negotiation and analytical skills for rate management.
• Strong operational and documentation knowledge of air cargo handling.
• Ability to multitask in a fast-paced, time-sensitive environment.
• Effective communication and coordination skills with clients and agents.
• Attention to detail with strong organizational and problem-solving ability.
• Knowledge of Incoterms, HS Codes, and customs procedures.

Key Performance Indicators (KPIs):

• Rate competitiveness and profit marginper shipment.
• Accuracy and turnaround time of quotations.
• On-time cargo upliftand delivery performance.
• Reduction in operational errors and documentation discrepancies.
• Customer satisfaction and retention rate.

Work Environment:

• Office-based role with frequent coordination with
  airlines, GSAs, airport authorities, and customs brokers
  .