Senior. P.H.D Specialist
4 days ago
Meds Nexus are looking for a Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role. Responsibilities: Answering inbound patient calls and scheduling appointments. Adding new patients to the system if it does not exist already. Coordinating with doctor's offices in the US regarding office hours, appointments and location changes, etc. Gathering details of patient queries for any results and medications and relaying info to the doctor's office. Handle other duties as needed. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs, and respond in a professional, efficient, and courteous manner. Solve queries from patients regarding their medical issues Handling Front Desk (USA)2 to 3 years of hands-on experience in customer support and any call center experience. Requirements: Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)Experience in MS Office (Word, Excel, PP)Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support Available to work during US working hours. If you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to 30th October 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.02:02 AM Meds Nexus is looking for a Sales Specialist/Sr. Sales Specialist and/or Business Development Analyst - Who is proficient in English communication skills (North American Accent is preferable) for our Pre-Sales department. It's a salary allowance + commission-based role. Responsibilities: Answering inbound & outbound sales calls, emails, and text messages. Converting a lead into a prospective client Scheduling Meetings (Zoom, Google Meet, MS Teams, etc.) and conference calls. Preparing analysis reports, Meeting Minutes Handle other duties as needed or assigned by the Manager. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs and respond in a professional, efficient, and courteous manner.1 to 2 years of hands-on experience in a relevant field is required.2 to 3 years of hands-on experience in a relevant field is required. Requirements:· Minimum Intermediate in any domain with excellent English communication (Verbal and written) skills (preferably a North American accent)· Experience in MS Office (Word, Excel, PP), RingCentral, Avaya/Cisco IP Phones· Knowledge of the US Healthcare industry, 1 to 3 years of hands-on experience in customer support· Available to work during US working hours_
Perks & Benefits:
Paid Leaves
HR Bonus
Inflation Bonus
Promotion
Increments
Medical Coverage
Leave Encashment
Contributory Saving Plan (CSP)
Saturday and Sunday Off
Transportation allowances are only for female staff
Complementary Food (Dinner) & Tea/Green Tea (Two times)
Job Type: Full-time
Work Location: In person
Office Timings: 5:30pm - 2:30am ( Monday to Friday )
Job Type: Full-time
Work Location: In person
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