Vendor Onboarding
1 week ago
Job Description:
Mahir Company is Pakistan's leading home services platform, providing AC, electrical, plumbing, carpentry, and cleaning solutions to thousands of customers. We are expanding our operations in Karachi and looking for a
Vendor Onboarding & Relations Executive
to build and manage a reliable pool of professional service providers.
The role will focus on
identifying, onboarding, and maintaining strong relationships with vendors
, ensuring service quality and loyalty, and helping scale Mahir Company's services across Karachi.
Key Responsibilities:
- Identify, source, and recruit
skilled vendors/technicians
(AC technicians, electricians, plumbers, carpenters, cleaners). - Verify vendor credentials (diploma, certifications, licenses) and conduct background checks.
- Facilitate onboarding, including orientation about Mahir Company's service standards, app usage, and customer policies.
- Build and maintain strong relationships with vendors to ensure loyalty and retention.
- Conduct regular meetings and training sessions for service quality improvement.
- Monitor vendor performance (punctuality, quality of service, customer feedback).
- Resolve disputes and handle vendor grievances effectively.
- Coordinate with
City Operations Lead
and
Quality Control Officer
to ensure smooth field operations. - Develop strategies for scaling vendor network based on service demand.
Requirements:
- Diploma holder in
AC Technology, Electrical, or related technical field
(mandatory). - Minimum 2+ years of experience in facility management, operations, or field supervision (home services, maintenance, or FMCG preferred).
- Strong communication and negotiation skills.
- Ability to handle field operations and vendor issues independently.
- Problem-solving attitude with customer service orientation.
- Based in Karachi, with knowledge of city areas and local technician networks.
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