Guest Relationship Officer

2 weeks ago


Karachi Gpo, Pakistan Four Sons (Pvt.) Ltd - California Pizza Full time 30,000 - 35,000 per year

We are looking for a friendly, approachable, and proactive Guest Relations Officer (GRO) to be the welcoming face of our brand.

Responsibilities:

  • Greet and welcome guests warmly upon arrival.
  • Assist guests with reservations, seating, and special requests.
  • Handle guest inquiries, complaints, and feedback professionally.
  • Coordinate with the service and kitchen teams to ensure smooth operations.
  • Maintain an organized reservation system and manage waitlists efficiently.
  • Provide information about the restaurant's menu, specials, and promotions.
  • Foster a welcoming and pleasant environment for all patrons.
  • Assist in organizing special events and VIP guest experiences.
  • Ensure compliance with restaurant policies and standards of service.
  • Collect and record customer feedback at the end of their dining experience to help improve service quality.

Qualifications:

  • Education: Minimum Intermediate (high school diploma or equivalent).
  • Previous experience in a restaurant or food service environment is a plus .
  • Strong teamwork and communication skills.
  • A friendly, customer-focused attitude.
  • Ability to work in a fast-paced environment.
  • Willingness to learn and take on new challenges.
  • Ability to work in rotational shifts

Job Type: Full-time

Pay: Rs30, Rs35,000.00 per month

Work Location: In person



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