Daraz PK-BI Analyst-CXP

2 weeks ago

Karachi, Sindh, Pakistan Alibaba Full time 900,000 - 1,200,000 per year

Basic Infomation

Department:

Daraz

Degree:

Bachelor

Work Experience:

1 year

Job Description

Summary
We are looking for a high-performing, analytically strong, and tech-enthusiastic Data Analyst to join our Customer Experience (CXP) BI team in Pakistan. This is a high-growth role at the heart of Daraz's mission to deliver exceptional end-to-end customer experiences.
You will work closely with business leaders, product teams, operations, and senior management to drive decisions that directly influence customer satisfaction, operational efficiency, and cost optimization. This is the perfect role for individuals who enjoy solving meaningful business problems through data—and want a platform where their work has visible, measurable impact.
Key Responsibilities
Customer Experience Analytics
Analyze customer experience data to uncover trends, friction points, and actionable insights that drive service improvement.
Deliver data-driven recommendations that enhance customer satisfaction across all support channels.
Dashboarding & KPI Visibility
Build, automate, and maintain high-quality BI dashboards and reports (PowerBI/Tableau) to monitor CXP metrics and performance.
Ensure accuracy, consistency, and cleanliness of data across reporting layers.
Root Cause Analysis & Problem-Solving
Conduct deep dives to identify root causes of customer issues and support data-driven decision-making.
Contribute to A/B tests, customer segmentation, and targeted analyses that improve service design and outcomes.
Cross-Functional Collaboration
Translate business requirements into structured analytical approaches.
Partner with CXP operations, product, logistics, and marketplace teams to influence strategic initiatives and day-to-day problem solving.
Operational Excellence
Validate data sources, troubleshoot inconsistencies, and ensure the reliability of CXP datasets.
Prioritize and manage multiple analysis requests from business teams with clarity and ownership.
What We Offer
An international working environment with exposure to Alibaba's global e-commerce ecosystem.
A unique opportunity to gain hands-on experience in customer experience analytics at scale.
Mentorship from seasoned BI, analytics, and CX leaders.
Structured learning and development opportunities in analytics, leadership, and project management.
A dynamic, fast-paced environment where your work directly contributes to enhancing customer satisfaction.
Competitive salary and performance-based incentives

Position Requirement

Required Skills & Qualifications
Bachelor's degree in a STEM discipline from a reputable institution.
1+ years of experience in an analytical or data-driven role with strong hands-on SQL skills.
MS Excel expertise are good to have.
Working knowledge of BI tools such as Tableau or PowerBI.
Python knowledge is a plus (not required).
Highly organized, self-driven, and able to manage multiple projects with discipline and prioritization.
Strong communication skills with a problem-solving and collaborative mindset.
Fresh graduates are encouraged to apply.

  • BI Analyst-CXP

    2 weeks ago

    Karachi, Sindh, Pakistan Daraz Full time $30,000 - $50,000 per year

    SummaryWe are looking for a high-performing, analytically strong, and tech-enthusiastic Data Analyst to join our Customer Experience (CXP) BI team in Pakistan. This is a high-growth role at the heart of Daraz's mission to deliver exceptional end-to-end customer experiences.You will work closely with business leaders, product teams, operations, and senior...

  • Daraz PK-BI Senior Analyst-CXP

    2 weeks ago

    Karachi, Sindh, Pakistan Alibaba Full time 1,200,000 - 3,600,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:3 yearJob DescriptionCustomer Experience & Strategic AnalyticsLead deep-dive analyses to identify major friction points across the buyer journey and recommend improvements that drive NPS, CSAT, and issue resolution rates.Proactively monitor and interpret CXP performance trends, elevating insights...

  • Business Intelligence Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan Daraz Full time $60,000 - $120,000 per year

    About Daraz:Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most...

  • Daraz PK-BI Lead

    2 weeks ago

    Karachi, Sindh, Pakistan Alibaba Full time 1,200,000 - 2,400,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:4 yearJob DescriptionKey Responsibilities:Analyze user acquisition, retention, and engagement metrics to drive data-backed growth strategies.Partner with Growth, CRM, and Marketing teams to identify scalable user growth opportunities and optimize funnel performance.Design and evaluate A/B tests...

  • Daraz-BI Analyst-Governance

    2 weeks ago

    Karachi, Sindh, Pakistan Alibaba Full time 120,000 - 180,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:1 yearJob DescriptionKey Responsibilities:Support the rollout and enforcement of Daraz's data governance policies, standards, and best practices.Work closely with data owners, and analysts to define and document data definitions, business glossaries, and metadata.Monitor data quality KPIs,...

  • Daraz PK-Supply Chain-Regional S&P Analyst

    3 days ago

    Karachi, Sindh, Pakistan Alibaba Full time

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionWe are looking for a Business Intelligence Analyst to support the analytical framework in the supply chain department and support on the analytical (finance modeling) front for ventures of Daraz. Through this role, we aim to offer you on the job learning and exposure to...

  • Daraz PK-BI Manager Finance-Karachi

    7 days ago

    Karachi, Sindh, Pakistan Alibaba Full time $500,000 - $1,500,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:5 yearJob Description1、Lead the development and implementation of financial business intelligence (BI) strategies, ensuring alignment with overall Alibaba International's financial goals.2、Manage a team responsible for data analysis, SQL querying, dashboard creation, and reporting to provide...

  • Payments Operation Analyst

    3 days ago

    Karachi, Sindh, Pakistan Daraz Full time

    About Daraz:Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most...

  • Daraz Pk-Finance Business Partner-PK

    2 weeks ago

    Karachi, Sindh, Pakistan Alibaba Full time 2,500,000 - 4,500,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:5 yearJob DescriptionJob Summary:Serve as a strategic finance partner to business unit leaders, delivering financial insights, analysis, and guidance to drive informed decision-making, optimize performance, and support the achievement of organizational objectives.Key Responsibilities:Provide...

  • Daraz PK-Manager, Product

    2 weeks ago

    Karachi, Sindh, Pakistan Alibaba Full time 600,000 - 1,060,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:3 yearJob Description• Project & Program Execution: Manage multiple initiatives in parallel, ensuring a structured and disciplined approach to execution.• Product Management: Lead and manage CX products from inception to launch, ensuring timelines and deliverables are met.• Cross-functional...