Customer Care Representative

6 days ago

Faisalabad, Punjab, Pakistan Tracko Interactive Services (Pvt.) Ltd Full time 300,000 - 600,000 per year

Call Center Representative / Customer Care Representative

Role Summary:

  • Handle inbound / outbound calls to assist customers .
  • Provide accurate information regarding company products and services.
  • Resolve customer inquiries, issues, and complaints in a professional manner.
  • Telephonic follow up for recovery of payments .
  • Maintain a positive, empathetic, and patient attitude toward customers at all times.
  • Record customer interactions and update relevant data accurately in the system.
  • Collaborate with internal teams to ensure timely resolution of customer concerns.
  • Stay up-to-date with company policies, procedures, and offerings.
  • Deliver excellent service to enhance customer satisfaction and loyalty.

Skills Required:

  • Excellent verbal communication
    skills for clear and professional interactions.
  • Active listening
    to understand customer needs and concerns effectively.
  • Problem-solving abilities
    to quickly assess and resolve customer issues.
  • Patience and empathy
    when dealing with customers.
  • Strong interpersonal skills
    to build positive customer relationships.
  • Attention to detail
    for accurate data entry and follow-ups.
  • Basic computer proficiency
    and familiarity with CRM systems.
  • Time management
    and the ability to handle multiple tasks efficiently.
  • Team collaboration
    to coordinate with other departments when necessary.
  • Adaptability and willingness to learn
    about new products and processes.

Qualification and Experience:

  • Graduation from an accredited university.
  • Fresh or up to 1 year of call center experience.

Gender
: Male/Female

Location:
Faisalabad

How to apply:

Apply here via linkedin or send your resume at

For more information contact :00 am - 05:00pm; Monday - Saturday )

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