Customer Representative Officer

7 hours ago

Faisalabad, Punjab, Pakistan H-Verse Group of Companies Full time 384,000 - 480,000 per year
  • Handle questions, requests, or complaints from customers by phone, email, in person, live chat, or social media.
  • Provide accurate information about product/services, policies, etc.
  • Listen to customers' concerns and find solutions.
  • Escalate issues when the problem is beyond their authority or scope.
  • Process customer orders, returns, refunds, exchanges, or any forms/applications needed.
  • Handling billing, payments, or account changes where required.
  • Maintain logs of customer interactions, complaints, and outcomes.
  • Update customer accounts and internal systems with accurate information.
  • Follow up with customers to ensure issues are resolved and satisfaction is sustained.
  • Build positive, long-term relationships with customers.
  • Liaise with other departments (e.g. sales, technical, logistics) to resolve customer issues or ensure requests are fulfilled.
  • Provide feedback from customers to help the company improve products/services or processes.
  • Greet visitors, manage appointment scheduling.
  • Manage incoming/outgoing mail or documents, maintain supplies.
  • Adhere to Key Performance Indicators (KPIs) like response time, resolution time, customer satisfaction metrics.
  • Possibly help in achieving sales or retention goals where relevant.
  • Maintain up-to-date knowledge of the company's offerings, policies, promotions, etc., so as to correctly advise customers.
  • Sometimes train or guide newer staff on customer service best practices.

Job Type: Full-time

Pay: Rs30, Rs40,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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