Test Day Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.
Pay Band:
4 / H

Country/Location:
Lahore, Pakistan

Department:
Country/Cluster Operations

Contract Type:
Fixed Term Contract – 1 year

Closing Date:
Sunday, 16th November :59 Malaysia Time (GMT +8)

Role Purpose
The role is responsible for carrying out all Test Day and Post-Test Day tasks for different exams, ensuring everything runs smoothly and follows the required standards. It includes preparing exam materials, managing activities on the exam day, and completing all post-exam work accurately and on time.

Role Accountabilities
The role is responsible for ensuring smooth and compliant delivery of all exam operations, from venue readiness and material management to post-test processes and customer service. It includes coordinating with internal teams on venue planning, ensuring secure handling of exam materials, and overseeing test day resources and procedures. The role also supports investigations, manages post-exam activities such as result processing and candidate services, and ensures timely resolution of customer queries. Additionally, it involves maintaining strong coordination with stakeholders, supporting audits and compliance checks, gathering data for performance and incident reporting, and managing operational challenges across multiple exam products and fluctuating workloads.

Role Specific Skills, Knowledge And Experience
The role requires experience in managing confidential materials within a compliant, regulated, and fast-paced operational environment that delivers high standards of customer service. It is desirable for candidates to have strong teamwork skills, experience with computer-based exams, and prior involvement in settings that include children, young people, and adults. Knowledge of confidentiality, data security, and child safeguarding principles is important, along with the ability to plan and deliver activities safely for under-18 candidates.

Further Information
Language:
Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education:
A degree in any subject or an equivalent relevant qualification.

Locally recruited:
Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email