Manager, Rider Compliance

16 hours ago

Karachi, Sindh, Pakistan Delivery Hero Full time 900,000 - 1,200,000 per year
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are seeking a highly analytical and strategic (Senior) Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs.

The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet. 

Responsibilities:

  • KPI Ownership: You will manage and track (KPIs) related to rider compliance, service quality, and performance levels.
  • Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions.
  • Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics.
  • Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution.
  • Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
  • Data analysis: Deriving insights from existing data analytics solutions together with querying data via SQL.
Qualifications
  • 4 - 8 years of experience in operations or rider logistics preferably in the eCommerce field
  • Excellent project management skills with proven experience working with cross-functional teams 
  • Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results.
  • Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey.
  • Data analytics: Intermediate or advanced skills in SQL, Big Query and Looker.
  • Strong interest in ecommerce platforms and logistics operations.
Additional Information

What does your playfield look like?  

  • We work in a flexible but fast paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver. 
  • We love what we do, and we don't rest until our targets are achieved.. So if you're also someone who is driven until the dream is achieved, come join us.

  • Senior Rider Compliance Specialist

    2 days ago

    Karachi, Sindh, Pakistan Delivery Hero Full time 900,000 - 1,200,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Rider

    2 days ago

    Karachi, Sindh, Pakistan Ice Craft Full time 300,000 - 420,000 per year

    We are seeking a dedicated Delivery Rider to join our team. The Delivery Rider will be responsible for ensuring the safe, timely, and efficient delivery of bakery items—including cakes, pastries, savory goods, and other food products—to customers and outlets. This role requires exceptional reliability, strong navigation skills, and a commitment to...

  • outdoor rider

    2 weeks ago

    Karachi, Sindh, Pakistan PPG GROUP OF COMPANIES' Full time 216,000 - 540,000 per year

    OUT DOOR RIDERSalary Basic Fuel+1000 Maintenance +500 Mobile =31,000 Total SalaryResponsibilities :·Valid License_·Own Motorcycle.·Smart phone_·Valid CNIC_·At least two year delivery rider experience should be·Perform outdoor tasks·Collect & drop the Documents, invoices. cheques etc.·Know how about the Banking sector about clearing, transferring, pay...

  • Rider

    2 days ago

    Karachi, Sindh, Pakistan INTERSCAN Full time $30,000 - $50,000 per year

    We have a fantastic, new opportunity for someone to join INTERSCAN's team as a Office Bike Rider, who will be responsible for handling clerical tasks in our office, handling communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and...

  • Delivery/Dispatch Rider Required

    2 weeks ago

    Karachi, Sindh, Pakistan S.SIFIC SYSTEM Full time 300,000 - 400,000 per year

    We are looking for a Delivery Rider with their own motorcycle to collect and deliver documents, parcels, and goods to various locations on a tight schedule.Location: Preference will be given to candidates residing near M.A. Jinnah Road.Requirements:Must have own motorcycleMinimum Qualification: Intermediate (Inter)Ability to manage timely...

  • Rider / Delivery Associate (Online Pharmacy)

    2 days ago

    Karachi, Sindh, Pakistan Idea Niche Full time 480,000 - 720,000 per year

    Smart Medics is looking for a Rider / Delivery Associate to ensure the safe, accurate, and timely delivery of medicines and healthcare products to customers. The rider will be responsible for handling prescriptions, maintaining cold chain integrity, managing cash on delivery (COD) transactions, and providing excellent customer service while representing the...

  • Order Booker

    1 week ago

    Karachi, Sindh, Pakistan SG Allied Businesses Ltd Full time 750,000 - 900,000 per year

    Job Description – Order Booker & Rider Supervisor PositionWe are seeking a dynamic and detail-oriented Order Booker & Rider Supervisor to manage both the sales/order booking process and the distribution network for our premium products, including mushrooms, leafy greens, microgreens, and sauces. This role is critical in ensuring that customer orders are...

  • Manager Compliance

    2 weeks ago

    Karachi, Sindh, Pakistan VRG Pvt. Ltd. Full time 900,000 - 1,200,000 per year

    Job description:Prepare compliance policies, procedures and controls, Follow up with other departments to ensure compliance with established policies, Retrieve documents and files when requested, Deal with shareholders related matters/investors relation and S.E.C.P, PTA, SBP and other offices, Provide to the relevant stakeholders the information required to...

  • Ride-Hailing Operations Manager

    16 hours ago

    Karachi, Sindh, Pakistan Baba Express Full time 1,200,000 - 3,600,000 per year

    About UsWe're a new and ambitiousride-hailing companygearing up for launch.Our goal is to make urban mobility moreaffordable, reliable, and driver-friendly, powered by local insight and technology.We're building a launch team of passionate professionals ready to shape the next big mobility platform.Role OverviewAs theOperations Manager, you'll lead ourcity...

  • Retail Outlet

    16 hours ago

    Karachi, Sindh, Pakistan United King Full time 360,000 per year

    Monitor and track delivery orders in real-time using the company's information system to ensure timely dispatch and fulfillment.Coordinate with branch staff to confirm that orders are ready for pickup and assigned to riders efficiently.Support in resolving minor delivery issues, such as rider delays, customer follow-ups, or order mismatches.Maintain a log of...