Manager, Rider Compliance

2 days ago

Karachi, Sindh, Pakistan Delivery Hero Full time 900,000 - 1,200,000 per year
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are seeking a highly analytical and strategic (Senior) Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs.

The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet. 

Responsibilities:

  • KPI Ownership: You will manage and track (KPIs) related to rider compliance, service quality, and performance levels.
  • Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions.
  • Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics.
  • Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution.
  • Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
  • Data analysis: Deriving insights from existing data analytics solutions together with querying data via SQL.
Qualifications
  • 4 - 8 years of experience in operations or rider logistics preferably in the eCommerce field
  • Excellent project management skills with proven experience working with cross-functional teams 
  • Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results.
  • Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey.
  • Data analytics: Intermediate or advanced skills in SQL, Big Query and Looker.
  • Strong interest in ecommerce platforms and logistics operations.
Additional Information

What does your playfield look like?  

  • We work in a flexible but fast paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver. 
  • We love what we do, and we don't rest until our targets are achieved.. So if you're also someone who is driven until the dream is achieved, come join us.

  • Rider

    4 days ago

    Karachi, Sindh, Pakistan Ice Craft Full time 300,000 - 420,000 per year

    We are seeking a dedicated Delivery Rider to join our team. The Delivery Rider will be responsible for ensuring the safe, timely, and efficient delivery of bakery items—including cakes, pastries, savory goods, and other food products—to customers and outlets. This role requires exceptional reliability, strong navigation skills, and a commitment to...

  • outdoor rider

    2 weeks ago

    Karachi, Sindh, Pakistan PPG GROUP OF COMPANIES' Full time 216,000 - 540,000 per year

    OUT DOOR RIDERSalary Basic Fuel+1000 Maintenance +500 Mobile =31,000 Total SalaryResponsibilities :·Valid License_·Own Motorcycle.·Smart phone_·Valid CNIC_·At least two year delivery rider experience should be·Perform outdoor tasks·Collect & drop the Documents, invoices. cheques etc.·Know how about the Banking sector about clearing, transferring, pay...

  • Rider

    4 days ago

    Karachi, Sindh, Pakistan INTERSCAN Full time $30,000 - $50,000 per year

    We have a fantastic, new opportunity for someone to join INTERSCAN's team as a Office Bike Rider, who will be responsible for handling clerical tasks in our office, handling communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and...

  • Food Delivery Rider

    4 hours ago

    Karachi, Sindh, Pakistan Ice Craft Full time 120,000 - 180,000 per year

    Job description:We are seeking a dedicated Delivery Rider to join our team. The Delivery Rider will be responsible for ensuring the safe, timely, and efficient delivery of bakery items—including cakes, pastries, savory goods, and other food products—to customers and outlets. This role requires exceptional reliability, strong navigation skills, and a...

  • Outdoor Rider

    2 weeks ago

    Karachi, Sindh, Pakistan Celerity Supply chain (Pvt) Ltd Full time 200,000 - 400,000 per year

    Job Summary:We are seeking a reliable and goal-oriented Outdoor Rider to manage the timely and accurate delivery of invoices, pay orders, and related documents to our clients. The ideal candidate will ensure all deliveries are completed efficiently, uphold company policies, and provide excellent customer service at every step.Key Responsibilities:Collect and...

  • Assistant Manager, Supply

    4 days ago

    Karachi, Sindh, Pakistan Delivery Hero Full time 1,200,000 - 3,600,000 per year

    Company Description The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

  • Assistant Manager, Supply

    4 days ago

    Karachi, Sindh, Pakistan Delivery Hero Full time 1,200,000 - 3,600,000 per year

    Company DescriptionThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

  • Courier Rider

    2 days ago

    Karachi, Sindh, Pakistan Do Deliver Pvt Ltd Full time

    Job Purpose:The Rider is responsible for ensuring timely and accurate delivery of parcels, packages, and documents to customers while maintaining a high level of professionalism, customer satisfaction, and safety standards.Key Responsibilities:Deliver orders/parcels to customers as per the assigned schedule.Ensure safe handling and accurate delivery of all...

  • Rider / Delivery Associate (Online Pharmacy)

    4 days ago

    Karachi, Sindh, Pakistan Idea Niche Full time 480,000 - 720,000 per year

    Smart Medics is looking for a Rider / Delivery Associate to ensure the safe, accurate, and timely delivery of medicines and healthcare products to customers. The rider will be responsible for handling prescriptions, maintaining cold chain integrity, managing cash on delivery (COD) transactions, and providing excellent customer service while representing the...

  • Order Booker

    1 week ago

    Karachi, Sindh, Pakistan SG Allied Businesses Ltd Full time 750,000 - 900,000 per year

    Job Description – Order Booker & Rider Supervisor PositionWe are seeking a dynamic and detail-oriented Order Booker & Rider Supervisor to manage both the sales/order booking process and the distribution network for our premium products, including mushrooms, leafy greens, microgreens, and sauces. This role is critical in ensuring that customer orders are...