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Chat Support

2 weeks ago

Karachi, Sindh, Pakistan Tick Industries Pvt. Ltd. Full time 300,000 - 500,000 per year

Company Description

Tick Industries has established itself as a trusted partner to many of Pakistan's leading conglomerates since 1978. Specializing in providing top-tier stationery products and affordable paper and copying solutions, Tick Industries prides itself on its strong customer focus and innovative offerings. With a robust distribution network across major cities in Pakistan, including Karachi, Lahore, and Islamabad, the company consistently meets diverse customer demands. Supported by ventures like and Warq, Tick Industries continues to set ambitious standards in quality, service, and market presence.

Role Description

This is a full-time on-site role for a Chat Support Specialist, located in Karachi. The role involves providing prompt and effective customer support through live chat, resolving queries and concerns. The responsibilities include troubleshooting technical issues, ensuring customer satisfaction, and documenting interactions. The specialist will collaborate with internal teams to deliver timely solutions, maintain a professional tone in all communications, and uphold the company's high service standards.

Qualifications

  • Strong Customer Support and Communication skills, with a focus on providing an excellent client experience.
  • Proficiency in Technical Support and Troubleshooting, with the ability to address and resolve technical issues efficiently.
  • Strong Analytical Skills to identify issues, propose solutions, and implement improvements effectively.
  • Familiarity with live chat platforms or customer service tools is an advantage.
  • Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively.
  • Proficiency in Urdu and English communication is preferred.
  • Relevant prior experience in customer service is advantageous but not mandatory.