AI Engineer

3 days ago

Lahore, Punjab, Pakistan Premier NX Full time

About the role

We are seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents used in real-world customer interactions. This role focuses on developing conversational intelligence, including dialogue flows, intent understanding, and response generation, while collaborating closely with QA and conversational testing teams to ensure high-quality user experiences.

Key Responsibilities
  • Design, develop, and maintain conversational AI systems for voice and chat use cases.
  • Implement and optimize intent classification, entity extraction, and dialogue management.
  • Build and refine conversation flows, prompts, fallback logic, and escalation strategies.
  • Integrate conversational AI with contact center and communication platforms (e.g., voice, chat, CCaaS).
  • Analyze conversation data and user interactions to improve accuracy, relevance, and naturalness.
  • Collaborate with Conversational AI Testing, QA, and Product teams to address edge cases and behavioral gaps.
  • Support deployment, monitoring, and iteration of AI agents in production environments.
  • Contribute to technical documentation and conversational AI best practices.
Required Skills & Experience
  • 3+ years of experience in AI/ML engineering, with a focus on Conversational AI systems.
  • Hands-on experience with ChatGPT / OpenAI APIs, Dialogflow, Amazon Lex, or similar platforms.
  • Strong understanding of conversational AI architecture, including dialogue management and context handling.
  • Proficiency in Python and experience working with APIs and integrations.
  • Experience designing and implementing conversation flows and prompts.
  • Ability to work effectively in cross-functional teams.
Preferred Experience
  • Working knowledge of NLP concepts (intent recognition, entity extraction, embeddings).
  • Exposure to voice AI, speech recognition, or IVR systems.
  • Experience supporting or collaborating on conversational AI testing and validation.
  • Familiarity with API testing tools (Postman) and basic automation concepts.
  • Experience with contact center AI or CCaaS platforms.
Training & Support

We provide hands-on training on our Conversational AI stack, tools, and deployment processes. Engineers with strong foundations and a willingness to learn are encouraged to apply.

What We Offer
  • Market-competitive salary
  • Career growth opportunities
  • Learning & development programs
  • On-the-job training
  • Medical coverage (IPD)
  • Life insurance
  • Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  • Provident Fund
  • Employee Old Age Benefits (EOBI)
  • Employee engagement & wellness initiatives

    Location: NASTP, Cantt, Lahore.
    Work Module: Hybrid
    Shift: EST

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