Lead AI Engineer

2 weeks ago

Pakistan ProvoxGlobal Full time $90,000 - $120,000 per year

Provox Global is seeking an experienced Lead AI Engineer to drive our conversational AI platform development and lead technical initiatives across our Google Cloud Platform-based infrastructure. This role involves knowledge transfer from our current Chief Engineer and will evolve into leading a growing engineering team focused on AI-powered voice and chat interfaces for healthcare applications.

Key Responsibilities

Conversational AI & DialogFlow Management


• Design, develop, and maintain DialogFlow CX implementations as the core human interface controller


• Optimize voice assistant (VA/VAS) and chat/text experiences


• Configure and manage DialogFlow Phone Gateway integrations


• Monitor and resolve AI hallucinations while ensuring coherent customer dialog


• Implement proper AI grounding techniques for reliable interactions

Backend Development & Cloud Infrastructure


• Develop and maintain Cloud Functions for business logic layer


• Build intermediate APIs and JSON-based services


• Configure and optimize GCP environments, environment variables, and deployment pipelines


• Monitor system performance, CPU usage, and implement alerting systems


• Ensure high-volume concurrency handling with proper variable locking and storage optimization


• Manage code versioning and migration strategies

Integration & System Architecture


• Maintain and optimize integrations with healthcare systems (Dentrix, EzText, PhoneNumLookup)


• Design and implement webhook architectures


• Build monitoring solutions for no-match phrases, call disconnects, and conversation dead-ends


• Develop business operations dashboards (Power BI or similar)

Database & Analytics


• Setup and maintain MySQL databases


• Implement ETL processes and data pipelines


• Configure BI/reporting tools (Looker, Power BI)


• Design analytics frameworks for conversation intelligence

Testing & Quality Assurance


• Develop comprehensive testing strategies including manual and automated approaches


• Build regression testing suites and high-volume stress testing frameworks


• Implement continuous integration/continuous deployment (CI/CD) practices

Web & Mobile Development


• Create responsive HTML interfaces


• Develop custom web applications (non-WordPress)


• Build interactive systems for appointments and e-commerce functionality

AI & Machine Learning


• Implement Gemini API integrations and advanced prompting techniques


• Work with Vertex AI for model deployment and management


• Explore Google AI development tools including Agent Builders and API hubs


• Potential development of fine-tuned models based on business needs

Required Qualifications

Technical Skills


• 5 years of experience with Google Cloud Platform (GCP)


• 3 years hands-on experience with DialogFlow CX


• Strong proficiency in and JavaScript/TypeScript


• Experience with Cloud Functions and serverless architectures


• Database expertise with MySQL and SQL optimization


• API development and integration experience


• Testing frameworks and automation tools


• Version control with Git and collaborative development workflows

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