Officer Customer Service

1 week ago

Karachi, Sindh, Pakistan IGI LIFE INSURANCE LIMITED Full time

· Deal directly with customers and effectively manage large amounts of inbound and outbound calls

· Handle and resolve customer complaints and respond promptly to customer inquiries

· Manage the dispatching of cheques to policy holders and prepare and maintain cheque log

· Prepare and maintain complain tracker and Call MIS

· Provide accurate, valid and complete information to customers by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Communicate and coordinate with internal departments

· Provide feedback on the efficiency of the customer service process administrative activities and

· Manage underwriting, approvals for surrender processing, and conservation matters

Qualification: Graduate

Experience: Upto 1 year

We are located in Clifton Karachi and would prefer candidates from nearby areas.

Job Type: Full-time

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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