Lead SQA Automation Analyst

About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division
Computrition Is a Company Within The Jonas Operating Group Of Constellation Software. Computrition Provides Enterprise-level Software Systems For Foodservice And Nutrition Management. Its Solutions Help Users With

• Food production operations, including costing and planning.
• Inventory control and ordering.
• Nutrition care management and analysis.
• Retail Point-of-Sale (PoS) solutions.
• Healthcare room service management.

The Position
We are seeking a high-impact Lead Automation Analyst to join our team. The hired individual will own automation strategy end-to-end: from framework design to pipeline integration and defect detection.

This is not a QA support role. You'll lead the charge to reduce manual testing, improve CI/CD efficiency, and ensure quality throughout our UI migration and AWS readiness efforts. If you're a builder who treats test automation like a product, you'll thrive here.

The successful hire will be located and work out of the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team, as an extension of the division-based R&D department.

Why This Role Matters
The risk of regressions will increase significantly during Computrition's tech stack transitions. We need someone who has:

• Built automation that engineers actually trust
• Delivered ROI by reducing test time
• Improved defect detection and release velocity

What High Performance Looks Like in Year 1

• Automate at least 20% of high-risk regression flows within the first 6 months
• Demonstrate a 70% reduction in manual regression hours per release by month 12
• Integrate automated smoke tests into CI pipelines within 3 months
• Identify and stabilize top 5 flaky tests per quarter
• Track test performance with basic dashboards (pass/fail, runtime, test count) by end of Q2
• Begin mapping test failures to defect root causes and production escapes

Key Responsibilities

• Automation & Frameworks
• Build and maintain UI automation using Playwright (JavaScript)
• Translate manual tests and user stories into automated test coverage
• Apply scalable patterns (POM / Component Model) for reusable test code
• Testing Strategy & Debugging
• Prioritize tests that cover critical workflows and reduce regression risk
• Debug failing tests quickly; collaborate with devs to resolve root causes
• Identify and stabilize flaky tests
• CI/CD & Infrastructure
• Integrate tests into Azure DevOps pipelines
• Ensure fast, reliable test feedback across environments
• Contribute to AWS readiness using service mocks, dashboards, and observability tools
• Collaboration & Process
• Work closely with developers, QA, and PMs to understand workflows and prioritize coverage
• Maintain traceability between user stories, manual tests, and automation
• Promote QA best practices and mentor others (even informally)

Required Qualifications & Skills

• BS degree in computer science, software engineering, or equivalent.
• 5+ years of professional experience in QA with recent 3+ years focused on UI automation.
• Expertise in Playwright and API automation (Postman + Newman).
• Hands-on experience with BrowserStack or similar cross-browser/device testing platforms.
• Proven experience implementing and managing automation processes.
• Strong skills in DOM inspection, selectors, and browser debugging.
• Experience integrating test automation into Azure DevOps.
• Comfortable in Git workflows and distributed teams.
• Strong English communication, both written and spoken, is a must.
• Strong focus on attention to detail is a must.
• Knowledge of software testing methodologies and the Software Development Life Cycle.
• Outstanding organizational skills and attention to detail with an ability to take direction and communicate effectively.
• Strong time management. Use time effectively and efficiently, concentrating efforts on the most important priorities.
• Action-oriented, capable of working with little or no direction at times.

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer:
At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.