Cloud Technical Specialist

Description
Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview
As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts.

What You'll Do As a Cloud Technical Specialist
Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.
• Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.
• Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
• Establish strong relationships with customers and colleagues, adapting to changing situations.
• Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.
• Work independently and provide guidance to new team members.
• Troubleshoot and document incidents, identify root causes, and implement preventive measures.
• Ensure timely resolution of issues, adhering to SLAs.
• Act as a subject matter expert across supported areas and coordinate issue resolutions.

What You Will Bring To The Team

• Bachelor's degree in Computer Science or any related field.
• Strong client-facing communication skills, including the ability to communicate with all levels of management.
• 1 to 3 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
• Understanding of computer systems and mobile devices for troubleshooting.
• Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
• Knowledge of Windows, SQL, and Exchange Server preferred.
• Experience with defining and refining business processes focused on high-quality support.
• Certifications in Microsoft technologies preferred.
• Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.
• Ability to work independently in a fast-paced environment.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time) Rotational Shifts