Customer Service Representative

3 days ago

Lahore, Punjab, Pakistan Careers at Cedar Global Solutions Full time 120,000 per year

About Company

Since 1991, Cedar Financial has been providing world-class debt management solutions for national and international clients. Cedar Financial specializes in recovering outstanding international and domestic debts quickly and efficiently while at all times providing the highest levels of customer service. Our reviews speak for us.Our expertise in debt recovery, receivables management, skip tracing, asset searches, collections litigation and credit information is unmatched in the industry.

Responsibilities

  • Contact and negotiate with consumers regarding their outstanding debts in accordance with company policies and procedures.
  • Maintain accurate and up-to-date records of all communication and transactions with consumers.
  • Utilize various communication channels, such as phone calls, emails, and digital, to reach out to consumers and discuss payment options.
  • Investigate and analyze consumers' financial situations to determine the most appropriate course of action for debt recovery.
  • Advise and assist consumers in developing suitable payment plans and strategies based on their financial capabilities.
  • Monitor and follow up on payment arrangements, ensuring that consumers meet their agreed-upon obligations.
  • Resolve consumer inquiries and disputes regarding their debts promptly and professionally, providing necessary documentation and explanations.
  • Collaborate with internal departments, such as legal and credit departments, to obtain relevant information and support for debt recovery efforts.
  • Stay updated on relevant industry regulations, legal requirements, and best practices related to debt collection.
  • Achieve individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.

Qualifications & Skills


• Bachelor's degree or equivalent experience in business, communications, or related field preferred.


• Excellent negotiation and communication skills with fluency in English (spoken and written).


• Familiarity with U.S. collections laws and compliance regulations.


• Strong computer skills, including CRM systems, Excel, and call management software.


• Results-driven, disciplined, and able to thrive under performance-based target

Mode:
Onsite

Timings:
9pm to 6am

Joining date: 10th November

Compensation:
125K plus commissions

Transportation provided for females.

Location:
The Enterprise Building, Multan Road, Lahore

What we offer:

Paid Time-Off (Annual, Sick and Personal)

Maternity and Paternity Leaves (As per the company's policy)

Medical Insurance

Life Insurance

Fuel Allowance (As per the company's policy)

Company Transportation (As per the company's policy)

Recognition programs (employee shoutouts, awards, anniversaries, etc.)

Collaborative and supportive team culture

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