IT Executive

Shark Technologies is hiring IT Executive for our US based call center located in Bahria Town, Rawalpindi.

The incumbent will be responsible for the following:

• Manage and optimize automated call center dialing systems, configuring campaigns, monitoring performance, and ensuring regulatory compliance.
• Prepare spreadsheets and have strong grip on excel sheet for formulation and reporting.
• Troubleshooting technical issues, analyzing call data to improve agent productivity, and generating reports on key performance indicators (KPIs).
• Monitor real-time performance of dialer platforms and other related software and applications.
• Identify and resolve technical issues with the dialer system to maintain smooth operations.
• Ensure all dialing activities comply with relevant telemarketing regulations and company policies.
• Analyze call campaign data, and provide reports on agent performance and dialer output to management.
• Meticulous attention to detail for precise configuration of dialer settings and data management.

Strong technical, analytical, and problem-solving skills are essential for this role, which involves close collaboration with IT and operations

* Preference will be given to experienced applicants working in US based call center.

Job Type: Full-time

Experience:

• IT support: 1 year (Preferred)

Work Location: In person