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Salon Manager

2 weeks ago

Karachi Clifton, Pakistan Qureshi Group Full time 1,800,000 - 2,400,000 per year

Job Description – Salon Manager

Location: Karachi

Department: Operations – Women/Men Salon

Position Overview

The Salon Manager is responsible for overseeing daily salon operations to ensure smooth functioning, high-quality services, and customer satisfaction. This role involves staff supervision, client relationship management, inventory control, and maintaining salon premises in line with company standards. The Salon Manager acts as a leader, motivator, and problem-solver, ensuring both employees and clients experience a professional and welcoming environment.

Key Responsibilities

1. Staff Management

  • Supervise and lead salon staff, including stylists, beauticians, apprentices, and support staff.
  • Schedule, coordinate, and manage work shifts to ensure adequate coverage during peak and off-peak hours.
  • Conduct regular performance evaluations, provide feedback, and set performance goals.
  • Encourage professional growth through coaching, mentoring, and recommending training opportunities.
  • Maintain a healthy, positive, and productive work environment, resolving conflicts effectively.

2. Client Management

  • Ensure an exceptional client experience by monitoring service quality and client satisfaction.
  • Address and resolve customer complaints or concerns promptly and professionally.
  • Manage appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
  • Build and nurture long-term relationships with clients to encourage repeat business and referrals.
  • Stay informed about industry trends and recommend innovative service offerings to enhance customer experience.

3. Salon Premises & Operations Management

  • Oversee cleanliness, organization, and ambiance of the salon to ensure a professional and welcoming environment.
  • Ensure compliance with company policies, industry regulations, and sanitation/health standards.
  • Manage inventory of products, tools, and equipment; place timely orders to avoid shortages.
  • Collaborate with vendors, suppliers, and contractors for service maintenance and repairs.
  • Monitor cash handling, billing accuracy, and financial transactions as per company policies.

4. Sales & Business Development

  • Support in achieving monthly/quarterly sales and revenue targets through upselling and cross-selling salon services and products.
  • Coordinate with the marketing team to implement promotional campaigns, seasonal offers, and loyalty programs.
  • Provide insights on customer preferences and competitor trends to improve business strategies.

Qualifications & Requirements

  • Education:
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
  • Diploma/Certification in Beauty, Hair, or Salon Management will be an added advantage.
  • Experience:
  • 3–5 years of proven experience in salon management, spa management, or hospitality/retail operations.
  • Strong track record of staff supervision, customer service excellence, and operational management.
  • Skills:
  • Leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in appointment scheduling software and basic MS Office.
  • Conflict resolution and problem-solving skills.
  • Knowledge of beauty and wellness industry trends.

Key Competencies

  • Customer-Centric Mindset
  • Team Leadership and Motivation
  • Professional Grooming and Etiquette
  • Attention to Detail
  • Business Acumen and Target Orientation
  • Adaptability and Innovation

Compensation & Benefits

  • Competitive market-based salary.
  • Performance-based incentives.
  • Staff discounts on salon services and products.
  • Professional development and training opportunities.

Application Process

Interested candidates are invited to submit their resume, cover letter to:

Email:

Job Type: Full-time

Pay: Rs45, Rs55,000.00 per month

Work Location: In person

Application Deadline: 06/09/2025

Expected Start Date: 10/09/2025