Front Desk/ Floor Incharge

1 week ago


Karachi Clifton, Pakistan NGents Full time 120,000 - 180,000 per year

Job Location: Clifton/ DHA, Karachi.

Job Type: Full Time - 6 Days a Week

We are seeking to hire a Floor Incharge/ Front Desk Officer. The candidate must be proficient in English, have excellent communication skills, and possess previous experience of customer facing role.

  • Greet clients warmly and professionally.
  • Answer phone calls and manage direct inquiries; book, confirm, and reschedule appointments as needed.
  • Oversee service quality to ensure appointments are adhered to and that clients receive services timely.
  • Provide guidance to staff on handling client concerns, improving service delivery, and adhering to salon policies and procedures.
  • Inform clients about current promotions, packages, and discounts.
  • Handle client complaints in a calm, professional, and solution-focused manner.
  • Establish a loyal customer base through consistent, positive client engagement and a commitment to delivering superior quality.
  • Assist in executing improvements driven by customer feedback or instructed by management.

Only shortlisted candidates will be contacted.

Skills Required:

  • Strong leadership and team management abilities
  • English communication skills
  • Customer service experience in retail sector
  • Ability to handle client queries and ensure smooth floor operations
  • Organizational and multitasking skills

Additional Information:

  • Females are encouraged to apply
  • Candidates living nearby are preferred

Job Type: Full-time

Work Location: In person


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