
Front Desk/ Floor Incharge
5 days ago
Job Location: Clifton/ DHA, Karachi.
Job Type: Full Time - 6 Days a Week
We are seeking to hire a Floor Incharge/ Front Desk Officer. The candidate must be proficient in English, have excellent communication skills, and possess previous experience of customer facing role.
- Greet clients warmly and professionally.
- Answer phone calls and manage direct inquiries; book, confirm, and reschedule appointments as needed.
- Oversee service quality to ensure appointments are adhered to and that clients receive services timely.
- Provide guidance to staff on handling client concerns, improving service delivery, and adhering to salon policies and procedures.
- Inform clients about current promotions, packages, and discounts.
- Handle client complaints in a calm, professional, and solution-focused manner.
- Establish a loyal customer base through consistent, positive client engagement and a commitment to delivering superior quality.
- Assist in executing improvements driven by customer feedback or instructed by management.
Only shortlisted candidates will be contacted.
Skills Required:
- Strong leadership and team management abilities
- English communication skills
- Customer service experience in retail sector
- Ability to handle client queries and ensure smooth floor operations
- Organizational and multitasking skills
Additional Information:
- Females are encouraged to apply
- Candidates living nearby are preferred
Job Type: Full-time
Work Location: In person
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