Customer Service Data Analyst

4 days ago

Pakistan GT Ecom BV Full time 822,400 per year

We're on the lookout for a Customer Service Data Analyst to join our expanding team and drive our company's growth

The Challenge

As our company continues to grow, we are in need of a Customer Service Data Analyst to analyze customer service performance metrics, identify trends, and provide actionable recommendations to enhance efficiency and customer satisfaction. We need an addition to our team who will also build an automated reporting system, collaborating with the Customer Service, Operations, and Technology teams to drive improvements in workflows and response times.

Day in the Life of a Customer Service Data Analyst at GT Ecom

-Analyze customer service data to identify trends and improvement areas.

-Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.

-Provide insights to improve service efficiency and quality.

-Identify gaps in support processes and suggest data-driven solutions.

-Support automation and AI-driven tools for customer interactions.

-Present findings and recommendations to stakeholders.

Success Drivers in the first 90 days for this Role

-Develop a deep understanding of GT Ecom's customer service processes and KPIs.

-Build and refine dashboards to track key customer service metrics.

-Identify at least three improvement opportunities based on data analysis.

-Present an initial report on customer service trends and insights.

-Collaborate with key stakeholders to implement at least one process enhancement.

-Gain proficiency with internal tools, CRM systems, and reporting platforms

We would love to hear from you if…

-You have at least 2+ years of experience in data analysis (eCommerce or customer service preferred)

-You have worked in the similar role before

-You are proficient in data visualization tools like Looker Studio, Power BI and Excel.

-You have previous experience with CRM platforms (e.g., Gorgias).

-Strong analytical and problem-solving skills.

Job Type: Full-time

Pay: Rs1,580.00 per hour

Application Question(s):

  • How many years of professional experience do you have in data analytics, specifically within an e-commerce environment? Please describe the types of projects you've worked on

Work Location: Remote

  • Data Analyst

    2 weeks ago

    Pakistan Hitech Communication Full time $48,000 - $52,000 per year

    Job Title: Data Analyst and Visualization Expert (Looker Studio)Location: RemoteDepartment: Data AnalyticsUK Time ZoneCompensation : $8 to $10 USD / HourPart Time(4-5 Hours per day)Job Summary:We are seeking a skilledData Analyst and Visualization Expert with extensive experience in Looker Studio (formerly Google Data Studio) to join our team at Gamecheck....

  • data analyst

    2 weeks ago

    Pakistan creationsmotorsport Full time 1,440,000 - 1,824,000 per year

    Job Summary:We are seeking a detail-oriented and analytical Data Analyst to join our team. The successful candidate will be responsible for collecting, processing, and analyzing data to support business decision-making. You will transform raw data into actionable insights and work closely with cross-functional teams to support key initiatives.Key...

  • Data & BI Analyst

    2 weeks ago

    Pakistan creationsmotorsport Full time 630,000 - 840,000 per year

    About Us: We are a fast-growing organisation driven by data-informed decisions and innovation. To support our expanding operations, we are looking for a Data&BI Analyst who can turn complex datasets into actionable insights, helping guide strategic decisions across the organisation. Role Overview: The Data&BI Analyst will be responsible for collecting,...

  • Data Analyst/Developer — Power BI | Data Modelling | 10/10 with UI/UX

    6 days ago

    Pakistan Data Ikseer Full time 1,800,000 - 4,500,000 per year

    Company: Data IkseerLocation: Remote (Prefer a candidate from Karachi, Pakistan)Engagement: Part-time, long-term (ongoing after a short trial)Compensation: $5/hour (can increase based on performance, expertise, experience, certifications, and new learning)About Data IkseerData Ikseer is a data analytics & automation studio delivering production-grade...

  • Data Analyst Specialist

    1 week ago

    Pakistan Lux Decor Collection Full time 1,200,000 - 2,160,000 per year

    We're Hiring: Data Analyst Specialist (Remote Role)We're looking for a Data Analyst Specialist to join our team and help bridge business performance with actionable insights across major sales channels (Amazon, Walmart, Target, TikTok, etc.).What You'll Do:Monitor sales, demand trends & inventory health across multiple platforms.Build dashboards & reports...

  • Logistics Analyst

    1 week ago

    Pakistan Next Degree Products Full time 280,000 - 550,000 per year

    Are you looking to join a high-performing team where your work truly drives impact? At PMP Products, we're searching for motivated individuals who want to grow, take ownership, and make a real difference. If you're analytical, organized, and thrive on solving complex problems, this opportunity is for you.About UsPMP Products is a fast-growing U.S.-based...

  • Data Engineer

    2 days ago

    Pakistan soum Full time 900,000 - 1,200,000 per year

    Role: Data EngineerLocation: Egypt, Uzbekistan, and Pakistan (Remote)Work Week: Sunday – ThursdayWork Timings: 9:00 AM – 6:00 PM (Saudi Arabian Time Zone)Overview:We're seeking a Data Engineer to design, build, and maintain the data infrastructure that underpins our analytics, ML models, and decision-making processes. You'll be responsible for building...

  • Business & Risk Analyst

    6 days ago

    Pakistan Designer Home Decor Full time 1,200,000 - 1,800,000 per year

    Job Description: Business/Risk Analyst (Remote)Company: Jawahar Lal Fertilizer AgencyLocation: Remote (based in Larkana, Pakistan)About Us:Jawahar Lal Fertilizer Agency is a trusted provider of fertilizers, serving agricultural needs across the region. As a growing small business, we are looking for a skilled and detail-oriented Business/Risk Analyst to join...

  • data analyst

    2 weeks ago

    Pakistan SIF Full time 400,000 - 600,000 per year

    Posted date8th September, 2025Last date to apply14th September, 2025CountryPakistanLocationsGhizerCategoryMonitoring & EvaluationTypeFixed-TermPosition1Experience3 yearsThe applications will be reviewed on a rolling basis.Location: Position based in Ghizer with frequent field visit to project location in GBType of Contract: Fixed TermSalary Level: Grade...

  • HRIS/Workday Analyst

    2 weeks ago

    Pakistan Motive Full time 1,200,000 - 3,600,000 per year

    Who we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...