Customer Support Specialist

2 weeks ago

Faisalabad, Punjab, Pakistan Revish Full time 400,000 - 600,000 per year

Company Description

Revish
is a premium women's clothing brand, offering elegant and high-quality apparel designed for modern women. We operate through our
Shopify-powered eCommerce store
, providing customers with a seamless online shopping experience. At Revish, we focus on
premium fabrics.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Faisalabad. The Customer Support Specialist will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and ensuring customer satisfaction. Main tasks include answering phone calls, responding to emails, and managing live chat support. Additionally, the role involves troubleshooting issues, providing product information, and escalating complex cases to higher management when necessary.

Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem-solving and troubleshooting abilities
  • Ability to manage multiple tasks efficiently and effectively
  • Proficiency in using customer support software and tools
  • Patience and the ability to handle difficult situations calmly
  • Experience in a customer support or customer service role is a plus

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