Customer Support Representative

2 weeks ago

Faisalabad, Punjab, Pakistan Octant Solutions Full time 400,000 - 600,000 per year


Location:
Faisalabad (Office-based)


Working Hours:
12:00 PM – 9:00 PM – Aligned with UK time zone.

We are looking for a
Customer Support Executive
to join our growing team. This role involves engaging with customers through
personalised communication
, ensuring they receive the best possible experience with our brand. As our customer base expands, this role will evolve with new opportunities and responsibilities.

Who We're Looking For:


Graduate (Bachelor's degree or higher)
– must have completed studies.


Strong English proficiency
(written & spoken) – ability to communicate effectively with UK-based teams.


Understanding of the eCommerce environment
– previous experience in an online business or awareness of online customer journeys is a plus


Excellent attention to detail
– this role requires accuracy and minimal errors.


Familiarity with Slack and Notion
(or willingness to learn).


Residing in Faisalabad
and available for office-based work.

Key Responsibilities:

Communicate with customers using our
Content Management System (CMS)
by sending:

  • Personalised thank-you messages
    after their order.
  • Reassurances of our 24/7 support
    , offering assistance if needed.
  • Maintain a
    high level of accuracy and attention to detail
    in customer interactions.
  • Collaborate with our
    UK-based team
    through
    Slack and Notion
    to ensure smooth operations.
  • Keep track of customer inquiries and provide updates or resolutions as needed.
  • Contribute to improving our
    customer engagement strategies
    as the business grows.

Why Join Us?

  • Be part of a growing company with an expanding customer base.
  • Work in an engaging and supportive environment.
  • Gain experience in a UK-based business setting.
  • Monthly Hangouts/Dining/Buffet.
  • Paid Leaves as per policy.

If you meet the above criteria and are excited to join our team, apply now

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