Network Engineer

2 days ago

Lahore, Punjab, Pakistan Prime System Solutions Full time 1,200,000 - 3,600,000 per year

Position Summary:

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities:

  • Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
  • Troubleshoot and resolve escalated incidents and service requests efficiently.
  • Reporting to a client site for support when needed.
  • Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
  • Implement and oversee routine maintenance tasks, updates, and system optimizations.
  • Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
  • Mentor and guide Level I engineers in troubleshooting and resolution processes.
  • Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
  • Maintain comprehensive documentation of client environments, configurations, and support procedures.
  • Actively contribute to the development of the knowledge base and training materials.
  • Collaborate directly with clients to understand their technical needs and provide proactive solutions.
  • Communicate effectively with clients, providing status updates, technical information, and recommendations.
  • Perform any additional job duties as requested by management to contribute to the overall success of the organization.

Requirements

Required Skills and Abilities for Network Engineer Tier 2

  • Proven hands-on network engineering experience
  • Advanced knowledge of routing, switching, Firewalls and Wireless technologies
  • Deep understanding of networking protocols
  • Solid understanding of OSI or TCP/IP model
  • Experience with network diagnostic, monitoring, and analysis tools - 3 +years
  • Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
  • Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Excellent communication and documentation skills
  • Ability to manage multiple clients and prioritize tasks effectively

Education and Experience:

  • 3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
  • Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
  • Experience with troubleshooting complex hardware, software, and network issues.
  • Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure).

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