Dining Team Lead

14 hours ago

Karachi, Sindh, Pakistan Foods Inn Full time 250,000 - 600,000 per year

Job Title: Dining Hall Team Lead

Department: Dining

Company: Foods Inn

Location: Karachi

About Us

Foods Inn is a dynamic and forward-thinking organization committed to excellence in the restaurant industry. We are seeking a highly motivated and experienced Dining Hall Team Lead to join our team.

Key Responsibilities

  • Lead dining hall team during shifts to deliver efficient, high-quality service.
  • Assign tasks during pre-shift briefings, communicating menu specials, promotions, and priorities.
  • Oversee accurate order-taking, timely delivery, and proper presentation of food and beverages.
  • Ensure dining hall readiness, including cleanliness of floors, surfaces, furniture, washrooms, and complete table setups.
  • Manage daily operational checklist: cleaning (floors, walls, glass, dustbins, signage), equipment checks (IT systems, KOT, credit card machines, LCDs, fire extinguishers), and readiness (petty cash, reservations, water quality, cutlery).
  • Supervise Sunday tasks: clean external MS platforms, wash AC filters, and internal/external dustbins, ensuring photographic evidence is shared.
  • Enforce staff hygiene, uniform, and grooming standards; monitor attendance and report issues to the Supervisor.
  • Maintain equipment and utilities; update maintenance and water tank cleaning records; share meter readings via WhatsApp.
  • Address guest inquiries and complaints professionally, escalating complex issues to the Supervisor.
  • Ensure compliance with SOPs, hygiene, and food safety standards; foster teamwork and a guest-first approach.
  • Provide staff performance feedback, escalating attendance or behavioral concerns to the Supervisor.
  • Execute closing procedures, securing IDs and reporting issues with photographic evidence.

Requirements

  • Intermediate education (Bachelor's in hospitality preferred).
  • Minimum 2 years of experience in dining/service operations, preferably in a senior waiter or team lead role.
  • Strong leadership and coordination skills with the ability to manage teams during busy shifts.
  • Good knowledge of guest service, food handling, hygiene, and safety standards.
  • Excellent communication and interpersonal skills.
  • Basic computer literacy, including MS Office (with Excel experience preferred).
  • Flexibility to work shifts, including weekends and holidays

Benefits

  • Market-competitive salary
  • Complimentary daily meal
  • Weekly rest day
  • Annual leave entitlement
  • Two annual bonuses
  • Medical insurance coverage
  • Child education allowance
  • Personal & family wedding allowance

Job Type: Full-time

Work Location: In person

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