IT Network Engineer – Helpdesk

2 weeks ago

Lahore, Punjab, Pakistan Genx Integrated Systems Full time 600,000 - 1,200,000 per year

Location:
Lahore (Remote operations for USA Timings)

Department:
GIS – IT Services

Schedule:
6 days/week (Sunday off) | Rotating evening shifts every 90 days

About Us

Medisure, operating in the USA, provides IT frontdesk and helpdesk services for healthcare and enterprise clients. Our services are delivered under
Genx Integrated Systems (GIS) in Lahore
, with a focus on reliability, security, and customer support excellence.

We are expanding our team and seeking
experienced IT Network Engineers
who are fluent in English, have strong networking and server management expertise, and can provide world-class remote support to our US-based clients.

Key Responsibilities

  • Act as first-line
    IT Helpdesk support
    for users (e.g., password resets, user account creation in
    Active Directory
    , healthcare systems such as Cerner, etc.).
  • Provide
    remote server administration and monitoring
    , ensuring system uptime, performance, and security.
  • Manage
    network design, setup, and troubleshooting
    for client environments.
  • Perform
    routine checks on server applications
    and escalate issues as needed.
  • Support software and hardware configurations, patches, and updates.
  • Document issues, solutions, and maintain proper IT service records in ticketing systems.
  • Collaborate with the US-based IT operations team for escalations and advanced troubleshooting.
  • Ensure compliance with organizational policies and security standards.

Required Skills & Qualifications

  • Minimum
    3 years of professional experience
    in
    network management
    and
    server management
    .
  • Strong knowledge of:
  • Windows Server administration
    (Active Directory, Group Policies, DNS, DHCP).
  • Network protocols
    (TCP/IP, VPN, Firewalls, Routing & Switching).
  • Remote access tools
    and
    monitoring platforms
    .
  • Excellent spoken and written
    English communication skills
    (client-facing).
  • Ability to troubleshoot issues efficiently and provide clear solutions.
  • Experience with healthcare IT systems (e.g., Cerner, Epic, etc.) is a
    plus
    .

Shift & Work Structure

  • 6 days/week
    (Monday–Saturday).
  • Sunday fixed off
    .
  • Rotating evening shifts
    on a 90-day basis (flexibility required).

What We Offer

  • Competitive salary and performance-based increments.
  • Professional work environment with international exposure.
  • Continuous skill development in healthcare IT and enterprise technologies.
  • Long-term career growth in IT infrastructure management.

To apply please send your CV

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