Current jobs related to Helpdesk Support Specialist - Lahore, Punjab - ICE Consulting

  • Cold Calling Specialist

    1 week ago

    Lahore, Punjab, Pakistan MindWhiz Full time 900,000 - 1,200,000 per year

    Job Title: Cold Calling SpecialistLocation: DHA Phase 5, Lahore (On-site)Working Hours:Summer: 6:00 PM to 3:00 AMWinter: 7:00 PM to 4:00 AMReports To: Business  Development ManagerPosition Overview:We are seeking a results-driven and persuasive Cold Calling Specialist with exceptional communication and negotiation skills. The ideal candidate will have a...

  • IT Helpdesk Support Specialist L2

    7 days ago

    Lahore, Punjab, Pakistan Prima Systems Full time 200,000 - 250,000 per year

    We are seeking a skilled and proactive IT Support Officer Level 2 with expertise in Microsoft technologies to join our IT team. The ideal candidate will provide advanced technical support to resolve complex issues, maintain IT systems, and ensure seamless operation of Microsoft environments.Key Responsibilities:Provide second-level technical support for...

  • Customer Support Specialist

    2 days ago

    Lahore, Punjab, Pakistan Nexlinks (Pvt.) Ltd. Full time 300,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Lahore District. The Customer Support Specialist will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. Daily tasks include addressing customer issues, troubleshooting technical problems, analyzing...

  • IT Support Associate

    2 weeks ago

    Lahore, Punjab, Pakistan Tekboox Full time 400,000 - 600,000 per year

    Tekboox, a US-based IT solutions company, is hiring an IT Support Associateto provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Responsibilities:·       Provide first-level support to end users for hardware, software, and network issues.·       Troubleshoot problems such as...

  • Officer - IT Support

    7 days ago

    Lahore, Punjab, Pakistan Domino's Full time 300,000 - 600,000 per year

    Position: Officer IT SupportLocation: LahoreResponsibilities:Ensure all branch systems (Pulse Servers, printers) are up and running in North & Central regions.Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.Be available physically during shifts and on-call after hours; visit branches when...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan Stafflink Full time $104,000 - $130,878 per year

    Company DescriptionStafflink is the all-in-one platform that simplifies building and managing a global team. We handle everything from onboarding, payroll, compliance, to team management, allowing you to focus on growth. Our platform combines powerful HR and payroll tools with global mobility services and compliance expertise to help businesses scale across...

  • IT Support Associate

    2 weeks ago

    Lahore, Punjab, Pakistan TekBoox Full time 900,000 - 1,200,000 per year

    Tekboox, a US-based IT solutions company, is hiring an IT Support Associate to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Responsibilities:· Provide first-level support to end users for hardware, software, and network issues.· Troubleshoot problems such as system slowdowns, connectivity...

  • IT Support Associate

    2 weeks ago

    Lahore, Punjab, Pakistan Physicians Revenue Group Full time 300,000 - 600,000 per year

    Tekboox, a US-based IT solutions company, is hiring an IT Support Associate to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Responsibilities:· Provide first-level support to end users for hardware, software, and network issues.· Troubleshoot problems such as system slowdowns, connectivity...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan ServeHvac Full time 1,200,000 - 2,400,000 per year

    Company DescriptionServe HVAC is a Melbourne-based digital marketing agency dedicated to helping HVAC businesses across the USA grow, attract high-quality leads, and achieve measurable results. We specialize in SEO, social media management, Meta (Facebook & Instagram) campaigns, Google Ads, and data-driven strategies, all tailored to the HVAC industry. Our...

  • Support Engineer L-1

    4 days ago

    Lahore, Punjab, Pakistan Contegris Pvt Ltd Full time 240,000 - 720,000 per year

    About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM,...

Helpdesk Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan ICE Consulting Full time 600,000 - 1,200,000 per year

Who We Are:

ICE Consulting is a prominent Managed IT Services provider, dedicated to delivering exceptional IT solutions since 1997. We focus on small to medium-sized enterprises, seamlessly integrating managed IT services such as network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We pride ourselves on our commitment to quality service and are searching for skilled individuals to join our enthusiastic team.

Who You Are:

You are a customer-focused Helpdesk Support Specialist with a passion for technology and problem-solving. Your experience allows you to provide exceptional support to a user base of over 700 clients, assisting with various IT-related inquiries both remotely and on-site. You are adept in troubleshooting hardware and software issues and can communicate effectively with users of various technical backgrounds.

About the Role:

As a Helpdesk Support Specialist, you will serve as the first point of contact for all IT-related issues. You will facilitate support through phone, email, and ticketing systems, resolving technical problems efficiently and ensuring end-user satisfaction. Your role will involve configuring and maintaining hardware, managing software installations, and documenting support requests to continually enhance the IT support process.

Requirements

Requirements:

  • 1-3 years of experience in helpdesk or desktop support roles
  • Associate's degree in Computer Science, Information Technology, or a related field preferred
  • Proficient in troubleshooting Windows operating systems and applications
  • Experience with Mac OS, including basic troubleshooting
  • Strong understanding of networking concepts and protocols
  • Excellent communication skills, both verbal and written
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Experience with ticketing systems and remote support tools
  • Familiarity with cloud services, particularly Office 365 and Google Workspace
  • Knowledge of printer and peripheral setup and troubleshooting
  • Strong problem-solving skills and attention to detail