Senior Analyst Operations

About Jeeny:

Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.

At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.

About the Role:
The Senior Analyst - Operations is a key contributor to optimizing the performance of our ride-hailing operations. This role involves analyzing driver and rider data, enhancing operational processes, and supporting strategies to improve service quality, efficiency, and user satisfaction.

Responsibilities:

• Data Analysis: Collect, process and analyse data related to various aspects of operational initiatives and growth.
• Performance monitoring: Develop and maintain key performance indicators (KPIs) and dashboards (where needed) to track performance of our fleet across KSA, providing meaningful insights.
• Forecasting: Utilize historical data and statistical modelling to generate predictions and forecasts of proposed initiatives.
• Data integrity: Ensure accuracy, completeness, and accuracy of data for analysis and reporting in daily/weekly trackers.
• Ad hoc analysis: Perform ad hoc analysis as and when requested by management & leadership team.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field (Master's degree preferred).
• 2-3 years of experience in operations, data analysis, or related roles.
• Proficiency in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Proven ability to analyze complex datasets and develop actionable recommendations.
• Excellent communication and presentation skills.
• Strong organizational and time-management skills.

Benefits

What we offer:

• Market Competitive Salary
  Hit the ground running with a salary that reflects your worth in today's market.
• Learn & Grow
  Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.
• International Exposure
  Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE—experience a global career from day one.
• Health Insurance
  Full health coverage so you can focus on your goals with peace of mind.
• OPD Coverage
  Outpatient visits? We've got that covered for you.
• End of Service Benefit
  Loyalty pays off, long-term service comes with financial rewards.
• Dollar Adjustment Allowance
  With our dollar adjustment allowance, you can stay ahead of inflation. You're protected against currency fluctuations, so your compensation stays consistent and fair.
• Internet Allowance
  Work, stream, and stay in the loop with monthly internet support, whether you're learning, working, or just vibing.
• Learning & Development Allowance
  Get a yearly budget for certifications, courses, or training—because investing in you is a no-brainer.

Company Culture

Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.