Head of Ecommerce

Position Title: Head of E-commerce

Reports To: Directors

Location: Bahria Town, Rawalpindi (On-site)

Employment Type: Full-time, Permanent

Compensation: Competitive base salary + performance-based bonus tied to client retention & revenue growth

Role Summary

Blu Sky VA is a US-registered Agency with operations in Pakistan. Having successfully scaled in the US Real Estate niche, we are now expanding into E-commerce Virtual Assistant Services (Amazon, Shopify, Walmart, Etsy).

The Head of E-commerce will be responsible for building and leading this new division from the ground up. This role requires a mix of technical expertise, client management, and leadership skills. You will be accountable for launching, managing, and scaling Blu Sky's E-commerce services, ensuring client satisfaction, sales growth, and retention.

Key Responsibilities

Division Setup & Strategy

• Lead the launch of Blu Sky's E-commerce division by October 2025.

• Develop and execute short-term and long-term strategies for the division.

• Build SOPs, workflows, and playbooks for e-commerce services.

• Set and track KPIs for team members and clients.

Client Management

• Oversee onboarding of all e-commerce clients (Amazon, Shopify, Walmart, Etsy).

• Conduct discovery sessions to understand client goals, pain points, and expectations.

• Design and implement strategies to increase client sales, optimize ads, and boost retention rates.

• Act as the primary point of escalation for client issues and ensure quick resolution.

• Deliver clear reporting and insights to clients on performance.

E-commerce Operations

• Manage Amazon FBA/FBM accounts: product research, sourcing, listings, PPC campaigns, reviews, inventory.

• Oversee Shopify store operations: product uploads, SEO, CRO, order management, automation, email flows.

• Guide Etsy/Walmart sellers on listings, SEO, store management.

• Leverage AI-powered tools for research, SEO, and customer service automation.

Team Leadership

• Hire, train, and manage a team of e-commerce VAs (Amazon, Shopify, PPC, Design).

• Foster a high-performance culture with accountability and continuous learning.

• Provide mentorship and career growth opportunities to the team.

Revenue & Growth

• Develop and implement pricing packages and upsell strategies.

• Ensure clients achieve measurable ROI, driving long-term partnerships.

• Collaborate with Sales & Marketing teams to acquire new clients.

• Take ownership of division revenue targets.

Candidate Requirements

Education & Experience

• 5+ years of proven experience in managing Amazon/Shopify/Walmart/Etsy accounts.

• Prior leadership experience managing teams of 5+ people.

• Demonstrated track record of growing sales, optimizing ads, and scaling stores.

Technical Skills

• Strong expertise in Amazon FBA/FBM operations (Helium10, JungleScout, Seller Central).

• Shopify store management, CRO, SEO, Klaviyo/email marketing automation.

• PPC management (Amazon Ads, Google Ads, Facebook Ads).

• Familiarity with Etsy/Walmart Seller platforms.

• Knowledge of AI-driven tools for research, listings, and customer support.

Soft Skills

• Excellent communication & client-facing presentation skills.

• Strong leadership and team-building ability.

• Analytical mindset with a data-driven approach to decision-making.

• Problem-solver, able to handle escalations with composure.

• Entrepreneurial mindset: thinks like an owner, not an employee.

Compensation & Benefits

• Competitive base salary (commensurate with experience).

• Performance-based bonuses linked to division revenue growth & client retention.

• Opportunity for equity/partnership consideration after proven performance.

• Career growth path to Director of E-commerce within 12–18 months.

• Modern office environment in Islamabad with growth-driven culture.

Why Join Blu Sky VA?

• US-registered, global-facing Virtual Assistant agency with recurring clients

• Backed by strong leadership, marketing, and sales teams.

• Opportunity to build and lead an entire division with full autonomy.

• Clear growth trajectory, competitive pay, and potential for equity.

Job Type: Full-time

Pay: Rs75, Rs125,000.00 per month

Work Location: In person