Customer Service Representative

6 days ago


Karachi, Sindh, Pakistan Taraki Full time

Fulcrum is Hiring
– Customer Service Representative (Local & International Shipping)
Location:
Ellander road, Railway Quarters, City Railway Colony, Karachi

Job-type:
Onsite

Shift:
Morning

Timings :
9 to 5

Days
: Monday to Friday

Key Responsibilities

  • Respond to customer inquiries and provide detailed information on freight forwarding services
  • Handle and resolve customer complaints in a professional and timely manner
  • Coordinate with operations and logistics teams to ensure smooth and timely shipment delivery
  • Keep customers informed about shipment status and delivery schedule changes
  • Maintain accurate customer records and regularly update the CRM system
  • Liaise with international agents to ensure service consistency

Requirements

  • Minimum education: Graduate
  • Prior experience in customer service within Shipping / Freight Forwarding (Preferred)
  • Excellent communication and problem-solving skills
  • Strong organizational skills with attention to detail
  • Ability to handle high-pressure situations effectively


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