End Users Support

2 weeks ago

Islamabad, Islamabad, Pakistan Invention Technology LLC Full time 900,000 - 1,200,000 per year

We have a requirement for a Full-Time Equivalent (FTE) resource at the following locations:

1.Bratislavska, Slovakia

2.Novi Zamky, Slovakia

Role: End Users Support

Provide users support for hardware, software, and network issues.

SCCM, ServiceNow, Outlook, O365, Active Directory.

Perform installation, configuration, and troubleshooting of desktops, laptops.

Coordinate with remote support teams for escalation and resolution of complex issues.

Maintain incident, request, and change records in the ticketing system.

Ensure IT equipment is maintained, tested, and replaced as required.

Assist with new user setups, moves, and decommissioning of assets.

Deliver a high level of customer service and adhere to agreed SLAs.

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