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it support engineer internship
2 weeks ago
We are seeking a motivated and enthusiastic IT Support Engineer Intern to join our IT team. This is an excellent opportunity for fresh graduates or individuals with up to 2 years of experience in IT support to gain hands-on experience in a professional environment. The intern will assist with technical support, troubleshooting, and maintenance of hardware and software systems.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
- Troubleshoot hardware, software, and network issues.
- Assist in installing, configuring, and maintaining operating systems and applications.
- Support users with Microsoft Office, email, and internet connectivity issues.
- Log and track support tickets using the helpdesk system.
- Assist in setting up new user accounts and workstations.
- Ensure timely resolution of IT support requests.
- Perform routine maintenance and system updates.
- Assist with documentation of IT procedures and inventory management.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field (Fresh graduates are encouraged to apply).
- Up to 2 years of experience in IT support or similar role (preferred but not required).
- Basic knowledge of Windows OS, networking, and common office applications.
- Strong problem-solving skills and a willingness to learn.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passion for technology and a proactive attitude.
Preferred Skills (Optional):
- Familiarity with Active Directory and Office 365.
- Basic knowledge of cybersecurity principles.
- Exposure to ticketing/helpdesk systems.
Benefits:
- Hands-on experience in a real-world IT environment.
- Mentorship and training from experienced IT professionals.
- Potential for full-time employment based on performance.
- Internship certificate upon successful completion.
Job Type: Full-time
Pay: Rs25,000.00 per month
Work Location: In person
