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Expert Relations Analyst- Americas

2 weeks ago

Lahore, Punjab, Pakistan IDR Full time 1,200,000 - 3,600,000 per year

About IDR:

Insight Driven Research (IDR) is a tech-enabled platform of over 500,000+ industry leaders across multiple verticals and geographies. We connect consulting firms, life sciences companies, financial institutions, and corporate clients with vetted subject matter experts to support informed, strategic decisions.

The Role:

We are looking for a proactive Analyst, Expert Relations (Americas Team) to join our team at IDR. In this role, you will play a vital part in establishing and maintaining strong relationships with experts, consultants, and professionals across the Americas. You will be responsible for identifying, engaging, and collaborating with subject matter experts to enrich IDR's knowledge base, while ensuring smooth communication, accurate data management, and seamless end-to-end project execution. This position offers the opportunity to collaborate with international teams and expand our global expert network.

Key Responsibilities:

1. Extensive Geographic Coverage: Provide operations coverage span across countries

from the UK to Pakistan, ensuring a wide regional reach.

  1. Thorough Data Verification and Completion: Meticulously verify and complete data

entries for regions spanning from the UK to Pakistan, ensuring accurate and

comprehensive records.

  1. End-to-End Ownership of Consultation to Payment Process: Take complete ownership

of the process from consultation to payment, ensuring a smooth and transparent

transactional experience.

  1. Effective Query Management and Proactive Payment Resolution: Handle queries

promptly and proactively resolve payment issues, ensuring a seamless experience for

both partners and the organization.

  1. Collaboration with Operations for Data Completion and Verification: Collaborate

closely with the Operations team to ensure data completion and verification, enhancing

our data's overall quality and reliability.

  1. Expanding Expert Database Through Relevant Research Topics: Identify and add new

respondents to our expert database by understanding their expertise and aligning with our

research topics, enriching our knowledge base.

  1. Addressing EMEA Payment Backlog Promptly: Resolve the payment backlog in the

EMEA region promptly, ensuring all pending payments are cleared and up to date.

Qualification and Skills:

Education:

Bachelor's degree in Business Administration, Management Sciences, or a related field.

Experience:

0–2 years of relevant work experience.

Communication Skills:

Strong written and verbal communication skills, with the ability to interact effectively with professionals across industries.

Other Skills:

Positive attitude and eagerness to support teams and experts.

Ability to organize, monitor, and strengthen stakeholder relationships.

Problem-solving mindset, with the ability to find solutions proactively.

Self-motivation and ability to work independently without constant supervision.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred:

Familiarity with the expert network industry.

Strong collaboration and stakeholder management skills.

Interest in learning about global industries, research methodologies, and compliance practices.

What do we offer?

Work Location:

Onsite

Working Hours:

6:00 PM – 3:00 AM PKT (Monday to Friday)- Americas

12PM - 6PM PKT (Monday - Friday) - EMEA

Job Type:

Full-time

Office Location:

Askari Corporate Towers, Gulberg-III, Lahore

Compensation & Benefits:

Leave:

14 vacation leaves, 8 sick leaves, 10 casual leaves.

Additional perks:

Medical coverage, EOBI contributions as per Pakistan's labor laws, paid training, team events, growth opportunities, and a clear promotion path.

Gratuity:

Applicable upon completion of two years of continuous service, in accordance with local labor regulations.

Bonus:

Employees will be eligible for a quarterly performance-based bonus, subject to company policy and individual appraisal outcomes.

Equal Opportunity & Inclusion:

IDR is an equal opportunity employer. We make all employment decisions based on merit, qualifications, and business needs, without discrimination on the basis of race, religion, gender, age, disability, or any other status protected under Pakistani law. We are committed to a fair, inclusive, and respectful workplace for all.