L1 Helpdesk Technician

1 week ago

Karachi, Sindh, Pakistan Cordatus Resource Group Full time 104,000 - 130,878 per year

We are looking for enthusiastic and customer-oriented L1 Helpdesk Technicians for one of our clients. This role is ideal for individuals with strong communication skills and a basic understanding of IT troubleshooting. Freshers are encouraged to apply if they are confident communicators and comfortable working in alignment with USA time zones.

Key Responsibilities:

  • Act as the first point of contact for technical support via phone, email, or ticketing system.
  • Log, categorize, and prioritize support requests accurately.
  • Troubleshoot basic issues related to hardware, software, network, and peripherals.
  • Escalate unresolved issues to higher-level support teams.
  • Provide clear, step-by-step guidance to users in a professional and patient manner.
  • Document issues and resolutions for future reference.
  • Assist with onboarding tasks such as setting up user accounts and access.
  • Ensure timely follow-up and resolution of user queries.
  • Adhere to IT policies and service standards.
  • Must be comfortable working during US business hours..

Required Skills:

  • Excellent verbal and written communication skills in English.
  • Strong understanding of Windows OS, MS Office, and general IT tools.
  • Familiarity with IT platforms (e.g., N-able, Genuity, Jira, Freshdesk) would be a plus.
  • Strong customer service orientation and problem-solving attitude.

Qualification:
Bachelor's degree in computer science, Information Technology, or a related field.

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