Service Desk Support Trainee

5 days ago

Hyderābād, Sindh, Pakistan Movate Full time 150,000 - 250,000 per year

Work Location: Hyderabad

Education Qualification: BCA, BSc – CS, IT, AIDS, MSc – CS, IT, AIDS, MCA, B Com – CS, with strong written and verbal communication skills

No of openings: 200+

Job Description:

Provides comprehensive remote support across major operating systems –

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follows documented procedures for issues presented and escalates further if need be.

Delivers support for G suite applications, covering installation and basic usage

When necessary, escalate issues to the SMEs / Leads for resolution.

Employee advanced troubleshooting techniques to diagnose and resolve problems efficiently.

Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.

Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution

Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.

Communicate effectively with non-technical users to explain solutions in an understandable manner.

Required Skills:

Excellent communication skills, should be able to hold a conversation

Basic troubleshooting and should be able to comprehend the issues presented

Ability to deal professionally as well as ability to learn new products and technologies

Good customer service skills, multitasking and documentation skills

Ability to adjust quickly to the changing priorities and implement the same per business requirements

Basic knowledge of IT systems

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