Product Advocate

5 days ago

Model Town, Punjab, Pakistan Tossdown Technologies Pvt Ltd Full time 780,000 - 9,600,000 per year

About the role:

The Product Advocate acts as the bridge between our product, customers, and internal teams. You will educate leads, onboard new customers, and provide actionable feedback to shape product improvements.

This role combines customer engagement, technical expertise, and cross-functional collaboration to drive adoption, satisfaction, and meaningful impact.

Responsibilities:

  • Conduct engaging product demos and workshops to show how the product solves real-world business problems.
  • Onboard new customers and guide them through successful adoption, driving measurable engagement and satisfaction.
  • Gather, analyze, and synthesize feedback from leads and customers to inform product roadmap, feature prioritization, and internal strategies.
  • Collaborate with sales, marketing, and engineering to design tailored solutions, refine messaging, and influence product improvements.
  • Act as the first point of escalation for complex customer scenarios, resolving issues through cross-functional coordination.
  • Track adoption, engagement, and satisfaction metrics to measure the impact of advocacy initiatives.
  • Develop internal resources, best practices, and training materials to improve team effectiveness and customer experience.
  • Stay up-to-date on industry trends, competitor products, and domain knowledge to provide expert guidance.

Requirements:

  • Experience in customer support, customer success, pre-sales, or technical roles.
  • Strong technical understanding with the ability to explain complex concepts to diverse audiences.
  • Excellent demo, presentation, and workshop facilitation skills.
  • Exceptional interpersonal, communication, and stakeholder management abilities.
  • Data-driven mindset with the ability to collect, analyze, and act on customer insights.
  • Comfortable working in a fast-paced, cross-functional environment.
  • Proactive, adaptable, and capable of taking ownership of complex customer challenges.
  • Familiarity with the relevant industry and product domain.

Job Type: Full-time

Pay: Rs65, Rs80,000.00 per month

Work Location: In person

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