Customer Success Specialist
2 weeks ago
Key Responsibilities:
- Build and maintain strong, long-term relationships with assigned customers.
- Assist clients with onboarding, training, and adoption of the company's solutions.
- Monitor customer health scores, engagement levels, and usage data to ensure satisfaction.
- Address client queries promptly and coordinate with technical or product teams for issue resolution.
- Conduct regular check-ins and business reviews with customers to ensure alignment.
- Act as a customer advocate, communicating feedback and feature requests to the product team.
- Collaborate with the Sales and Product departments to identify opportunities for expansion or upselling.
- Maintain accurate records of customer interactions and activities using CRM tools.
- Prepare and deliver presentations or reports on client performance and satisfaction metrics.
Requirements:
- Bachelor's degree in Business Administration, IT, or a related field.
- 1–3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS or tech-based environments).
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical thinking.
- Experience working with CRM systems (e.g., HubSpot, Salesforce, or Zoho).
Job Type: Full-time
Pay: Rs100, Rs175,000.00 per month
Work Location: In person
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