Social Media Support Representative

2 weeks ago

Karachi ShahraEFaisal, Pakistan Fusion Ave (Private) Limited Full time 360,000 - 480,000 per year

Job Title: Social Media Support Representative

Location: Karachi, Pakistan (On-Site + Field Work)

Department: Marketing & Outreach

Job Type: Full-time

Salary: Rs. 30,000 – Rs. 40,000 per month + Incentives

About Us

We are a fast-growing digital agency dedicated to helping clients build strong brands through creative marketing and outreach. To expand our presence, we are hiring a Social Media Support Representative who can manage customer interactions across digital platforms and provide professional support. This role is perfect for someone who is energetic, customer-focused, and enjoys building positive relationships both online and offline.

Key Responsibilities

  • Manage and engage across all major platforms (Facebook, Instagram, LinkedIn, TikTok, Twitter/X, WhatsApp, and Email).
  • Respond to queries, comments, and direct messages (DMs) quickly and professionally.
  • Act as the brand's voice by maintaining consistent, positive communication.
  • Provide accurate information about products/services to potential and existing clients.
  • Build and maintain strong customer and community relationships.
  • Escalate complex issues to relevant teams when needed.
  • Attend events, exhibitions, and field activations to support brand visibility.
  • Share customer feedback and insights with the team for process improvement.

Requirements

  • Bachelor's degree in Marketing, Communications, Business, or related field (preferred).
  • 1–2 years of experience in social media management or customer support.
  • Strong communication skills (written and verbal).
  • Familiarity with all major social media platforms and messaging tools.
  • Ability to multitask and handle multiple conversations efficiently.
  • Friendly, approachable, and problem-solving mindset.
  • Willingness to travel within Karachi for fieldwork and client meetings.

What We Offer

  • Competitive salary: Rs. 30,000 – Rs. 40,000 per month.
  • Attractive performance-based incentives.
  • Training and career development opportunities.
  • Supportive and collaborative work culture.
  • Exposure to both digital and field-based brand engagement.

Work Schedule

  • Monday to Friday: 6:00 PM – 2:00 AM (On-site, Karachi office).
  • Fieldwork and events as required.

How to Apply

Interested candidates can send their CV, portfolio, and cover letter to with the subject line "Social Media Support Representative - Application".

DigiCareHouse is an equal opportunity employer and values creativity, diversity, and inclusion.

Job Type: Full-time

Pay: Rs30, Rs40,000.00 per month

Work Location: In person

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