contact services

ibex. Pakistan seeks a proactive Team Lead to steer a customer operations group, align on vision, and drive ownership and accountability. You will coach staff, monitor performance, resolve escalations, and collaborate with internal teams to deliver high-quality service.Strong communication and CRM proficiency are essential for managing stakeholders and...

Customer Service Representative (Contact Centre) Department: Patient Access Entity: Aga Khan University Hospital Location: Karachi, Pakistan Introduction: The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH...

Customer Service Representative (Contact Centre) Department: Patient Access Entity: Aga Khan University Hospital Location: Karachi, Pakistan Introduction: The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH...

Lead and engage the team by communicating the company's vision, purpose, core values, and policies while fostering a culture of ownership, professionalism, and accountability.Manage team performance by monitoring productivity, maintaining performance reports, ensuring schedule adherence, and driving the achievement of quality and operational targets.Develop...

Job Summary This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role. Key Responsibilities • Handle inbound...

Access Training seeks a Customer Service Call Handler – 1st Line Responder to be the initial point of contact for our customers. You will handle inquiries via phone and live chat, striving to resolve on the first contact whenever possible.You’ll work with a small, collaborative team, take ownership of cases, and build strong customer relationships while...

JS Bank invites applications for Customer Service Associates at its Contact Centre in Karachi and Lahore. The role involves handling customer inquiries, resolving issues, and delivering high-quality service in a fast-paced environment.This full-time position welcomes fresh graduates; strong communication and problem-solving skills are valued; graduation in...

Fulcrum Pvt. Limited, a banking industry client, seeks an experienced Head of Contact Centre to lead multi-channel operations in Karachi. You will oversee a 10,000+ monthly interactions program, manage outsourced partnerships, and drive improvements in FCR, CSAT, and SBP compliance.You will implement workforce planning, QA frameworks, and digital...

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up off-site inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in SaaS-trained SDRs who set up qualified...

Access Training is seeking a Customer Service Call Handler – 1st Line Responder to be the initial contact for customer enquiries. You will understand customer needs and aim to resolve them at the first point of contact, handling phone and live chat with ownership and empathy.You’ll join a close-knit team of five, work to resolve issues without...

Required Skill Set: • Strong leadership, motivational, team-building, interpersonal, managerial, and communication skills. • Strong analytical, critical-thinking, negotiation, and multitasking skills. • Ability to work under pressure, solve problems, and make effective decisions. • Proficiency in Microsoft Office. • Thorough knowledge of regulatory...

Mashreq is seeking a strategic leader to direct the contact center’s agenda, align cross-functional teams, and drive excellence in customer service and operational efficiency. You will shape the roadmap, mentor supervisors, and oversee day-to-day voice and chat operations to ensure effective handling of inquiries and complaints.The role emphasizes KPIs,...

Greenstar Social Marketing Pakistan (Guarantee) Limited is seeking a field counselor to support TB prevention efforts. You will counsel index TB patients and their families for TPT, coordinate data with DFS, and visit chest camps to extend services at private hospitals.You will screen household contacts, assist in initiating TPT when eligible, and ensure...

EFU Life Assurance Ltd. is seeking a dedicated Floor Manager to lead a large and dynamic outbound sales team within our busy contact center. In this pivotal role, you will manage a team of 100 individuals, providing effective leadership and supervision to drive telesales performance and optimize operational success. Your focus will be on motivating team...

Leadership & Strategy: Develop and implement the contact center’s strategic roadmap to enhance customer service quality and operational efficiency. Lead, mentor, and manage a team of supervisors and agents to meet customer support goals. Oversee the daily operations of the contact center, including voice and chat support, to ensure effective handling of...

Leadership & StrategyDevelop and implement the contact center’s strategic roadmap to enhance customer service quality and operational efficiency.Lead, mentor, and manage a team of supervisors and agents to meet customer support goals.Oversee the daily operations of the contact center, including voice and chat support, to ensure effective handling of...

Ahdus technology is hiring an IT Lead Generation Specialist to build high-quality lead lists for the USA market. You will identify potential IT service clients, refine ICPs, and generate 500–1000 verified contacts daily using cost-effective/free tools.Responsibilities include researching US IT services firms, extracting complete lead data, and maintaining...

HIRING: EMAIL MARKETING & LEAD GENERATON SPECIALISTI am looking for an experienced Email Marketing / Lead Generation Specialist to help generate genuine clients for my Electrical & MEP Estimation Services.Target Clients:General ContractorsElectrical ContractorsMEP ContractorsConstruction CompaniesBuildersEstimating CompaniesConstruction Professionals in the...

About Mobiz Mobiz is a global technology services leader, Microsoft‑aligned managed services and cloud solutions provider, empowering mid‑market and enterprise organizations across North America and the Middle East. We deliver end‑to‑end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation...

Location: DHA Phase 8, 45 - D, Lahore Shift: Night shift (Rotational, 5 days a week) This is an office-based role. Position Overview: Transpotech is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring excellent service delivery for our clients. You will be the key point of contact for customers and...