customer experience supervisor

ibex in Islamabad is seeking a dynamic QA Supervisor to drive service excellence by evaluating agent-level performance across KPIs and CSAT metrics. You will partner with Operations and Training to close gaps and implement process improvements.Responsibilities include conducting quality evaluations, call listening with CSEs, and delivering actionable...

Hopeghospital in Karachi is seeking a Customer Support Officer to handle inquiries, provide product guidance, and maintain service records across remote channels. You will resolve complaints, escalate complex issues, and ensure timely, professional support while meeting customer service targets and contributing to positive experiences.Strong English...

Location: Islamabad, PakistanEmployment Type: Full-timeAbout ImagineArtImagineArt is a creative AI platform used by millions of people in almost every country. They generate images and video with every leading model from one prompt bar.More and more of them work through Imagine Computer, our AI agent. It chats, remembers, and does the work: it builds and...

Location: Islamabad, PakistanEmployment Type: Full-timeABOUT IMAGINEARTImagineArt is a creative AI platform used by millions of people in almost every country. They generate images and video with every leading model from one prompt bar.More and more of them work through Imagine Computer, our AI agent. It chats, remembers, and does the work: it builds and...

ibex in Karachi seeks a Customer Engagement Specialist who excels in communication and customer relations. This role offers a chance to solve concerns and enhance customer satisfaction in a vibrant environment.Successful candidates will have O Level education, strong English skills, and proficiency in MS Office. The position provides abundant learning...

Interwood Mobel is seeking a customer-focused professional to join our Customer Services team. You will acknowledge, document and manage customer complaints, provide timely updates, and ensure resolution within set timelines.The ideal candidate has 1–2 years of experience in customer service or sales support, strong communication and interpersonal skills,...

Interwood Mobel seeks a customer-focused professional to join its Customer Services team in Pakistan. You will manage complaints, communicate updates, and coordinate with internal departments to resolve issues and elevate customer satisfaction.Responsibilities include daily follow-ups, maintaining records, and ensuring timely closures while supporting...

BITS Generation in Karachi is seeking a Customer Service Specialist to manage customer interactions professionally, document conversations, and follow structured service processes in a busy office.The role emphasizes strong communication, patience, and accuracy in handling inquiries, with opportunities for growth within a performance-driven team.Candidates...

ibex in Lahore, Pakistan is searching for a customer experience representative who can significantly enhance customer engagement. The ideal candidate will deliver excellent service and ensure satisfaction by following standard processes.Required qualifications include O Levels/Matriculation and strong proficiency in written and verbal English along with MS...

We are seeking an experienced support professional who can handle complex customer concerns, support team performance, and contribute to continuous improvement.Customer Experience Islamabad, Pakistan Full-Time · On-SiteAbout the roleThe Senior Customer Support Specialist will manage complex customer interactions, provide guidance to support team members,...

Vertechs is seeking a customer service professional to handle customer calls and inquiries, providing accurate information and timely assistance in English. The role focuses on maintaining professional communication, recording interactions, and coordinating with teams to resolve issues.The ideal candidate will have a Bachelor’s degree or equivalent, strong...

Clive is seeking a dedicated Customer Service Representative to join our team. You will handle customer interactions across multiple channels, manage online orders, and coordinate logistics to ensure a seamless customer experience.The role requires clear communication with customers, shops, and courier partners, ensuring timely resolution of issues and...

United Bank Limited is seeking a Service Ambassador to ensure the highest level of customer service at the branch. You will greet walk-in customers, direct them to staff, handle general information requests, and assist with deposit slips and forms.You will manage the waiting area, keep materials stocked, ensure service timelines, escalate complaints per...

United Bank Limited is seeking a dedicated Bank Customer Service Representative to assist customers with information on bank products and services. The role involves handling inquiries in person and over the phone, processing financial transactions, and setting up services while ensuring compliance with bank policies.The ideal candidate will provide prompt,...

Interwood Mobel (Pvt) Ltd. is seeking a customer-focused professional for our Customer Services team. The role requires strong communication, proactive problem-solving, and a passion for delivering exceptional customer experience.You will acknowledge and document complaints, provide timely updates, and coordinate with internal departments to resolve issues...

Daraz is seeking a results-driven Data Analyst for its team in Pakistan to transform data into actionable insights across customer experience metrics. You will build dashboards, track KPIs, and collaborate with cross-functional teams, reporting to the BI Manager – Customer Experience.A strong attention to detail and proactive problem-solving are essential....

Rex D in Karachi invites applications for a customer support role. You will handle inquiries via phone, email, and live chat, provide product information, and address issues promptly to maintain high customer satisfaction.The position emphasizes empathy, accuracy, and timely responses while working with various teams to resolve escalated concerns. We value...

NextWave Publications in Lahore is seeking a Concierge Supervisor to oversee daily concierge operations, supervise and train staff, and uphold exceptional guest service. The role emphasizes leadership, communication, and efficient handling of guest requests in a busy hotel or building setting.The ideal candidate will have prior supervisory experience and a...

ImagineArt is seeking a Customer Experience Engineer in Islamabad to own user support end-to-end, deeply understanding the product, model behaviors, and integrations. You’ll diagnose issues, document steps, and work with engineers to fix root causes while ensuring a fast, empathetic experience for millions of users.You will bridge users, product, and...

Mobilink Microfinance Bank Ltd is seeking a General Banking Officer to deliver efficient customer service and perform branch operations. You will handle account openings, manage queries, and process transactions while maintaining compliance with SOPs.The role also involves inventory and admin tasks, assisting in asset management, resolving customer...