customer experience supervisor

ibex in Islamabad is seeking a dynamic QA Supervisor to drive service excellence by evaluating agent-level performance across KPIs and CSAT metrics. You will partner with Operations and Training to close gaps and implement process improvements.Responsibilities include conducting quality evaluations, call listening with CSEs, and delivering actionable...

Location: Islamabad, PakistanEmployment Type: Full-timeABOUT IMAGINEARTImagineArt is a creative AI platform used by millions of people in almost every country. They generate images and video with every leading model from one prompt bar.More and more of them work through Imagine Computer, our AI agent. It chats, remembers, and does the work: it builds and...

Job Description Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success.You'llproactivelyidentifyand resolve issues, working closely with various teams to provide seamless support. As the first...

Pinnacle Business Solutions in Karachi seeks a customer support specialist to handle inquiries across calls, email, and live chat, delivering accurate information and timely solutions.The role requires 1–2 years in customer support, a Bachelor's degree in a related field, and strong English communication; you will maintain CRM records, coordinate with...

Vertechs is seeking a customer service professional to handle customer calls and inquiries, providing accurate information and timely assistance in English. The role focuses on maintaining professional communication, recording interactions, and coordinating with teams to resolve issues.The ideal candidate will have a Bachelor’s degree or equivalent, strong...

End-to-End Product Management: Lead the product lifecycle from concept to execution, ensuring alignment with business objectives and user needs.Product Roadmap: Assist in the business owner to plan & implement new ideas and features through market research & user feedback.Structured Problem-Solving: Identify and analyze complex business challenges, break...

Clive is seeking a dedicated Customer Service Representative to join our team. You will handle customer interactions across multiple channels, manage online orders, and coordinate logistics to ensure a seamless customer experience.The role requires clear communication with customers, shops, and courier partners, ensuring timely resolution of issues and...

Maersk in Karachi, Pakistan is seeking a Customer Experience Consultant to help deliver outstanding service to customers. You will execute operational tasks, identify and resolve issues, and act as the first point of contact to ensure smooth end-to-end shipments.You will collaborate with cross-functional teams to support customers, maintain accurate...

Description The City School is seeking a professional, highly motivated, and experienced Customer Services Supervisor to lead its customer services team at the Head Office in Lahore. The ideal candidate will have strong leadership abilities, excellent communication skills, and substantial experience in call center or BPO operations. The successful candidate...

Raqami Bank seeks a Root Cause Analyst to investigate customer complaints, service failures, and incidents, identifying underlying causes and recommending corrective actions. You will drive improvements through data analysis, process optimization, and automation with Operations, Technology, Product, and Risk teams.The role emphasizes RCA using structured...

Global Tech Solutions is seeking a Customer Services Officer in Islamabad to deliver responsive support across phone, email, and live chat. The role emphasizes clear communication, accurate record-keeping, and adherence to client processes in a fast-paced environment.The ideal candidate will manage multiple conversations, maintain data integrity, and...

HR POD Careers in Lahore is seeking a customer support specialist to handle inquiries across multiple channels and guide customers through product options.You will coordinate with internal teams, update CRM records, manage service requests end-to-end, and ensure timely follow-ups to maintain engagement. A1 year experience preferred, with strong communication...

NextWave Publications in Lahore is seeking a Concierge Supervisor to oversee daily concierge operations, supervise and train staff, and uphold exceptional guest service. The role emphasizes leadership, communication, and efficient handling of guest requests in a busy hotel or building setting.The ideal candidate will have prior supervisory experience and a...

Hopeghospital in Karachi is seeking a Customer Support Officer to handle inquiries, provide product guidance, and maintain service records across remote channels. You will resolve complaints, escalate complex issues, and ensure timely, professional support while meeting customer service targets and contributing to positive experiences.Strong English...

US Mobile in Karachi is seeking a Product Experience Analyst dedicated to delivering exceptional customer experiences. You will bridge customers and internal teams, shaping a comprehensive CX strategy across all interactions and channels.You will collaborate with product, engineering, and support to optimize processes and products, analyze feedback, and...

We are seeking an entrepreneurial, commercially driven technology consulting leader to own, drive, and scale our practice. This is a front-line executive quota aligned role designed to bridge high-level strategic technical advisory with aggressive business growth in partnership with sales. You will drive our customer success motion with a value-driven,...

PTCL Group is seeking a role focused on maintaining service quality and compliance, improving CSAT scores, and driving revenue growth through effective sales and service delivery. The position also emphasizes team development and adherence to organizational standards.The role requires minimum education of a bachelor's degree, proficiency in MS Office and...

ImagineArt in Islamabad is hiring a Customer Experience Engineer to own the user support journey end-to-end. You will know the product deeply, understand model behavior, and fix root causes across integrations, billing, and deployments.You will communicate clearly, build scalable support, and help maintain satisfaction for a global user base. You will sit...

Tuitional in Karachi is seeking a full-time on-site Customer Relationship specialist. You will own customer cases end to end—from calls and chats to escalations—ensuring smooth resolution and proactive engagement with students and parents.You will handle communications across WhatsApp, chat, email; coordinate with Academics, Finance, and Tech; maintain...

Jeeny in Lahore is seeking a Customer Communications Lead to own rider and driver messaging across channels. You will bring structure to messaging, set prioritization rules, and ensure timely communication. You will lead experimentation on content, tone, offers and journeys, using A/B tests and performance data to continuously improve our messaging. This...