quality analyst

DescriptionResponsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.Document call evaluations and maintain accurate records of performance metrics.Provide constructive feedback to customer service...

Requirements: Stay up-to-date with the gaming industry by following trends and regularly playing games.Strong understanding of Quality Assurance concepts, processes, and the ability to replicate bugs consistently.Familiarity with industry-standard test management tools and white-box testing methodologies.Ability to identify areas of improvement in games...

Role: Quality Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience Role Overview: We are hiring for one of our clients, seeking an AI Quality Analyst - English to work on a full-time basis. You will evaluate a new personalization feature for an AI model by assessing how well it integrates...

ResponsibilitiesMonitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.Document call evaluations and maintain accurate records of performance metrics.Provide constructive feedback to customer service representatives to...

Quality AssurancePerform retrospective and concurrent coding audits to ensure accuracy and complianceIdentify coding errors, trends, and risk areas; document findings and corrective actionsCalculate and report coding accuracy scores and quality metricsEnsure adherence to ICD-10-CM/PCS, CPT, HCPCS, payer, and regulatory guidelinesSupport internal and external...

DescriptionWe are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Description:About the jobWhere AI Meets Quality Engineering — And You Drive Both. We're hiring a Senior Software Quality Analyst who can pair deep test automation skills with generative AI tools — Claude Code, Cursor, OpenAI API — to redefine how a modern engineering organization ships with confidence. This is for the engineer who treats quality as a...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement,...

Role: AI Quality Analyst - Personalization (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience Role Overview: We are hiring for one of our clients, seeking an AI Quality Analyst (Personalization) - Hindi to evaluate a new personalization feature for an advanced AI model, assessing how well it uses...

Responsibilities: Monitor inbound and outbound calls to assess employee performance and service quality. Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards. Document call evaluations and maintain accurate records of performance metrics. Provide constructive feedback to customer service...

Who We Are Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...

Position Overview The QA Specialist will support overall quality performance by conducting evaluations, ensuring compliance, and driving continuous improvement across the Voice Accounts team. Key Responsibilities Quality Monitoring & Compliance • Conduct call/cases monitoring, evaluations, and quality audits to ensure agents meet internal quality...

The Joblogic StoryEstablished in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.Recently, we secured a strategic growth...

Translation Empire PK is seeking a Call Center Analyst to analyze performance, identify gaps, and design actionable plans to raise service levels across our contact center in Pakistan. You will monitor interactions and outcomes to drive data‑based improvements.You will review escalations, listen to calls and chats, evaluate agent skills and policy...

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete...

Translation Empire seeks a dedicated contact center analyst to improve performance by analyzing calls, chats and other communications to assess agent service skills and policy adherence. You will prepare detailed action plans and review escalations promptly.You will contribute to continuous process improvements for call center leadership, develop training...

Who We AreMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...