Call Center Agent

3 weeks ago

Lahore, Punjab, Pakistan Transproalliance Full time
Job Description:

We are seeking a customer-oriented and energetic Call Centre Agent to join our customer support team. The ideal candidate will handle inbound and/or outbound calls, resolve customer inquiries, provide information about products and services, and ensure a high level of customer satisfaction.

Key Responsibilities:

  • Handle incoming calls and respond to customer inquiries promptly and professionally.
  • Make outbound calls to customers for follow-ups, surveys, or marketing campaigns, as needed.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints efficiently, escalating issues when necessary.
  • Document customer interactions and update account information in the CRM system.
  • Meet or exceed performance metrics including call handling time, quality scores, and customer satisfaction.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Follow communication scripts, company procedures, and policies.

Requirements:

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a call centre or customer service role is preferred.
  • Excellent communication skills (verbal and written).
  • Strong listening and problem-solving abilities.
  • Proficient in using computers and CRM software.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Flexible to work in shifts, including weekends and holidays, if required.
  • Multilingual abilities are a plus.

Benefits:

  • Paid training
  • Performance bonuses
  • Opportunities for career growth
  • Friendly and supportive work environment
Job Specification:
  • Communication skills
  • Customer service
  • Problem-solving
  • Computer literacy
  • Multitasking
  • Teamwork
  • Time management
  • Adaptability
  • Attention to detail
Job Rewards and Benefits: Communication,Incentive Bonus,Leaves,Sports and Entertainment
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