Call Center Agent

17 hours ago

Lahore, Punjab, Pakistan Transproalliance Full time
Job Description:

We are seeking a customer-oriented and energetic Call Centre Agent to join our customer support team. The ideal candidate will handle inbound and/or outbound calls, resolve customer inquiries, provide information about products and services, and ensure a high level of customer satisfaction.

Key Responsibilities:

  • Handle incoming calls and respond to customer inquiries promptly and professionally.
  • Make outbound calls to customers for follow-ups, surveys, or marketing campaigns, as needed.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints efficiently, escalating issues when necessary.
  • Document customer interactions and update account information in the CRM system.
  • Meet or exceed performance metrics including call handling time, quality scores, and customer satisfaction.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Follow communication scripts, company procedures, and policies.

Requirements:

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a call centre or customer service role is preferred.
  • Excellent communication skills (verbal and written).
  • Strong listening and problem-solving abilities.
  • Proficient in using computers and CRM software.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Flexible to work in shifts, including weekends and holidays, if required.
  • Multilingual abilities are a plus.

Benefits:

  • Paid training
  • Performance bonuses
  • Opportunities for career growth
  • Friendly and supportive work environment
Job Specification:
  • Communication skills
  • Customer service
  • Problem-solving
  • Computer literacy
  • Multitasking
  • Teamwork
  • Time management
  • Adaptability
  • Attention to detail
Job Rewards and Benefits: Communication,Incentive Bonus,Leaves,Sports and Entertainment
#J-18808-Ljbffr

  • Call Center Agent

    2 days ago

    Lahore, Punjab, Pakistan Nuh Tech Pvt. Ltd. Full time

    Call Center Agent ( Freshers And Experienced)We are looking for a proactive individual with fluent English and strong communication skills. Freshers and experienced candidates can apply for this post.Call Center Agents, for our International call centre.Do you have good communication skills or experience? Come and join us today. Looking for male & female...

  • Call Center Agent

    3 weeks ago

    Lahore, Punjab, Pakistan ID Logix Full time

    ID Logix is looking to hire Night Call Center Agents to join our team in Pattoki. As a Night Call Center Agent, you will be responsible for handling incoming and outgoing calls to assist customers with inquiries and concerns regarding our telecommunications services.Responsibilities:- Answering incoming calls and responding to customer inquiries- Making...

  • Call Center Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Ghulam Nabi Interprises Full time

    Call Center AgentsHigh school diploma or equivalent is required for this positionJob Description: Call Center Agent at Ghulam Nabi Interprises in Lahore - Real Estate IndustryAbout Company:Ghulam Nabi Interprises is a prominent real estate company based in Lahore. With a reputation for exceptional customer service and successful real estate transactions, we...

  • Call Center Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Agents

    3 weeks ago

    Lahore, Punjab, Pakistan HDH Telecommunications Full time

    We are currently hiring Fresh/Experienced telesales agents For Call Marketing Services To join our team. Hiring Sale executives to utalize outbound calls to existing or potential customers and promote company's products and services. Main responsibilities are to generate leads, manage customer account and promptly resolve customer complaints.We are...

  • Call Center Agents

    2 days ago

    Lahore, Punjab, Pakistan Bright Holiday & Flights Limited Full time

    Call Center Agents - Flight / Travel AgentBright Holiday & Flights Limited, PakistanResponsibilities of the candidate include:Handling customer inquiries and addressing their concerns.Documenting the calls according to the standard procedures.Routing calls to appropriate sources.Managing and resolving customer complaints.Providing an overview to the...

  • Call Center Agent

    7 days ago

    Lahore, Punjab, Pakistan NeoXtreme Full time

    NeoXtreme is a sales and customer service company based in DHA Phase 3, Lahore. We specialize in connecting businesses with skilled Sales Executives and Customer Service Representatives (CSRs). NeoXtreme is dedicated to helping brands grow through smart communication and performance-driven support, ensuring our clients achieve their business goals.Role...

  • Call Center Agent

    3 weeks ago

    Lahore, Punjab, Pakistan Orient Biz Tech Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionWelcome to Orient Biz Tech, a digital marketing and BPO firm located in Lahore. We specialize in crafting tailored strategies to enhance online presence and streamline business processes. Our dedicated team is committed to providing personalized solutions for our clients to...

  • Call Center Agents

    3 weeks ago

    Lahore, Punjab, Pakistan ZNZ Communications Full time

    Bachelor's degree in Computer Science or related fieldJob Description: Call Center Agent at ZNZ CommunicationsResponsibilities:Handle inbound and outbound calls professionally and efficiently.Provide excellent customer service and resolve customer issues.Follow communication scripts and guidelines.Meet and exceed productivity and quality targets.Job...

  • Call Center Agent

    2 weeks ago

    Lahore, Punjab, Pakistan Tags Marketing Full time

    As a Call Centre Agent, you will be responsible for providing exceptional customer service and support via telephone, addressing inquiries, resolving issues, and ensuring a positive customer experience.Handle outbound calls with professionalism, patience, and efficiency, while accurately documenting customer interactions and following company protocols and...