Customer Service Executive

4 weeks ago


Lahore, Punjab, Pakistan Brisk Full time
  • Managing incoming calls and customer service inquiries
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer calls, E-mails, Text messages , Whatsapp messages
  • Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
  • Managing Inventory on website(s)
  • Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
  • Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
  • Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
  • Identifying and assessing customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Follow-up on orders from production till delivery
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