
Technical Support Representative
1 week ago
Job Title: Technical Support Representative (Remote)
Location: Remote
Job Type: Full-time
Salary: 80k (Based on Experience)
Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to join our dynamic team
At Alpha CX, we are committed to leading the way in providing world-class customer service solutions across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.
As a Technical Support Representative, you will:
- Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.
- Provide expert troubleshooting for computer software and hardware issues.
- Resolve technical inquiries and complaints with accuracy and professionalism.
- Guide customers through solutions, updates, installations, and configurations.
- Maintain and update customer records while safeguarding confidentiality.
- Collaborate with internal teams to improve processes and the customer experience.
- Adhere to company procedures to ensure consistent, high-quality support.
Ideal candidates will have:
- Fluency in English (written and spoken).
- Previous experience in computer software and hardware troubleshooting (mandatory).
- Bachelor's degree (mandatory).
- Strong communication and interpersonal skills.
- The ability to work independently in a remote environment.
- Familiarity with support tools and customer service platforms.
We offer:
- Competitive Salary – Reflecting your skills and experience.
- Flexible Work Hours – For a better work-life balance.
- Career Growth Opportunities – With access to training and development.
- A Supportive Team Culture – Where collaboration and innovation are valued.
We look forward to discovering how you can contribute to our team and help us deliver excellence in technical support
Job Type: Full-time
Pay: Rs70,000.00 – Rs80,000.00 per month
Work Location: Remote
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