Technical Support Representative

1 week ago


Lahore, Punjab, Pakistan Alpha-Alpha Intelligent Technology Co Full time

Job Title: Technical Support Representative (Remote)

Location: Remote

Job Type: Full-time

Salary: 80k (Based on Experience)

Join the Alpha CX Team and Redefine Customer Service Excellence

Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to join our dynamic team

About Us:

At Alpha CX, we are committed to leading the way in providing world-class customer service solutions across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.

Your Role:

As a Technical Support Representative, you will:

  • Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.
  • Provide expert troubleshooting for computer software and hardware issues.
  • Resolve technical inquiries and complaints with accuracy and professionalism.
  • Guide customers through solutions, updates, installations, and configurations.
  • Maintain and update customer records while safeguarding confidentiality.
  • Collaborate with internal teams to improve processes and the customer experience.
  • Adhere to company procedures to ensure consistent, high-quality support.
What We're Looking For:

Ideal candidates will have:

  • Fluency in English (written and spoken).
  • Previous experience in computer software and hardware troubleshooting (mandatory).
  • Bachelor's degree (mandatory).
  • Strong communication and interpersonal skills.
  • The ability to work independently in a remote environment.
  • Familiarity with support tools and customer service platforms.
Why Join Alpha CX?

We offer:

  • Competitive Salary – Reflecting your skills and experience.
  • Flexible Work Hours – For a better work-life balance.
  • Career Growth Opportunities – With access to training and development.
  • A Supportive Team Culture – Where collaboration and innovation are valued.

We look forward to discovering how you can contribute to our team and help us deliver excellence in technical support

Job Type: Full-time

Pay: Rs70,000.00 – Rs80,000.00 per month

Work Location: Remote

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